New application makes your SharePoint site an excellent tool for Issue Tracking and User Support

kalmstrom.com Outlook Solutions has released the beta version of a helpdesk solution that combines Microsoft Outlook and SharePoint into a software for the future.
By: kalmstrom.com Outlook Solutions
 
May 18, 2008 - PRLog -- The new application, HelpDesk for Outlook and SharePoint, is meant to be very easy to use and configure. “It is quite straight forward from the outside, but there is some really complex algorithm / programming beneath", explains Lead Developer Bahrur Ipham at kalmstrom.com Outlook Solutions. "Encapsulating all those complexities into friendly interfaces is the key.” Now you can judge for yourself if the team has succeeded, since the beta version of HelpDesk for Outlook and SharePoint is available for download and free trial from the kalmstrom.com website.

HelpDesk for Outlook and SharePoint  is totally web based, but note that this is not an ordinary web based helpdesk but a helpdesk based on SharePoint, which is an environment that Microsoft is favoring strongly. This makes the application safe for the future, and users get a lot of features and possibilities. The possibilities to customize the solutions are endless, and there are no problems using multiple helpdesks.

HelpDesk for Outlook and SharePoint has three parts: an Outlook add-on that is installed on every helpdesk worker’s client machine, a report generator and a SharePoint template. E-mails are converted into tickets in Outlook, manually or automatically, and they are then stored and organized at the SharePoint site. A Settings form in Outlook handles the connection between Outlook and SharePoint.

During the beta period kalmstrom.com Outlook Solutions gives a discount on the purchase price, but only minor issues are expected to surface, since HelpDesk for Outlook and SharePoint is already thoroughly tested. Refer to http://www.kalmstrom.com for more information on HelpDesk for Outlook and SharePoint. Also feel free to contact Kate Kalmstrom, sales@kalmstrom.com.

# # #

About kalmstrom.com Outlook Solutions: kalmstrom.com Outlook Solutions is a Swedish brand for well functioning and documented add-ons to Microsoft Outlook, Excel and SharePoint. Organizational, Developer and Single licenses. Free licenses for schools and charities.
End
Source:kalmstrom.com Outlook Solutions
Email:Contact Author
Zip:38724
Tags:Sharepoint, Helpdesk Based On Outlook And Sharepoint, Webbased Helpdesk, Customer Support, User Support, Issue Trackning
Industry:Software, Business, Internet
Location:Borgholm - Öland - Sweden
Account Email Address Verified     Disclaimer     Report Abuse
kalmstrom.com Business Solutions PRs
Trending News
Most Viewed
Top Daily News



Like PRLog?
9K2K1K
Click to Share