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Support for Office 365 in PF HelpDesk V11.3
kalmstrom.com Business Solutions has launched version 11.3 of Public Folder HelpDesk, the add-on for issue tracking inside Outlook. The new version is fully compatible with Office 365.
Ever since PF HelpDesk was released more than ten years ago it has been installed in an Outlook folder with a homepage. Since the folder homepage solution does not work with Office 365, the kalmstrom.com developers had to find ways to make PF HelpDesk work just as well without the folder homepage. Ideally the new version should be better for all, whether they use Office 365 or not.
The obvious answer was to take advantage of the Outlook banner for more controls, and the kalmstrom.com developers actually solved the task so elegantly that no one will miss the folder homepage. Version 11.3 of PF HelpDesk has all buttons and controls gathered in the banner in a clear and simple way that will appeal to users. And as most changes are made “behind the scene”, old users will still feel at home when they upgrade.
With PF HelpDesk e-mails are converted into tickets manually or automatically with all formatting and attachments kept. A workgroup can easily cooperate on the tickets inside Outlook, and with a click closed cases are saved as knowledge base articles for future reference. E-mails about the same case can be added to one single ticket, and all tickets can be studied in the integrated reporting tool.
The kalmstrom.com team has already begun planning for version 12, which will be called Folder HelpDesk as it actually may be installed in any Outlook folder, not just a public one. Folder HelpDesk will be even more adapted to cloud based technologies, without loosing its place inside Outlook, where there is a lot of functionality to build upon.
The fully functional version of PF HelpDesk may be downloaded from the kalmstrom.com website and evaluated for 30 days. Refer to www.kalmstrom.com for more information on Public Folder HelpDesk. Also feel free to contact Kate Kalmström: firstname.lastname@example.org
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kalmstrom.com Business Solutions is a Swedish brand for well functioning and documented add-ons to Outlook, Excel and SharePoint. The common theme for all the kalmstrom.com products is that they add a bit of functionality on top of Microsoft Office.