Former Service Supervisor will oversee customer support in North America to ensure Cimcorp's clients can best leverage their automated materials handling systems
By Help Scout
Inaugural Support Driven Exposition brings together dozens of support professionals from Airbnb, MailChimp,TED, Automattic, and more for hands-on training and skill building sessions.
IT-startup Deskun launches a new service for business – omni-channel helpdesk based on Gmail. The solution enables to combine various communication channels as follows: e-mail, live chat, and popular messengers in one window.
New KantanMT connector with LiveAgent will now enable clients to offer multilingual helpdesk services to their customers
By Emenac Call Center Services
Emenac Call Center Services, true to its commitment to the customer-client relationship has been making some astounding progress in call center world by implementing their latest software called 'Inspector Datum' into their operational model.
By Emenac Call Center Services
Improved New Call Center blended system is still getting more popular after a year has passed since it was introduced by Emenac Call Center, A new more blended call center system was introduced early in the past year by Emenac Call Center Services
Desk.com Users Can Now Provide Multilingual Support When Integrating with Translate.com
By Aino App
Customer care team and 24 x 7 service promises are pretty synonymous. But, can someone take it too literally? The answer was "no" until now. Good news is that time has come when one can carry the entire customer care unit with them.
By All Points Logistics LLC
All Points Logistics LLC (All Points) has been awarded the Marshall Space Flight Center (MSFC) Information Technology Services II (MITS II) contract by the National Aeronautics and Space Administration (NASA) and the Marshall Space Flight Center.
By MoGi Group
MoGi Group is happy to announce the acquisition of Eric Schittulli as the new Head of Player Support at the award-winning gaming services company.
By Radish Systems
Entrepreneurs Vie to Solve Healthcare Industry's Top Challenges with Next-Generation Technologies
By Tagove Limited
Live Chat is dead - Yes you heard it right! It is already a thing of the past. To prove it right, Tagove rolled out next generation customer support software that will take the live chat experience to another level
By Trusource Labs
Alton Martin explores the impact on the consumer goods industry when connected devices know your usage pattern in the Consumer Goods and the Connected Home
By Penn Emblem Company
With over 68 years in the industry, Penn Emblem knows what customers expect, not only in regards to great products, but also with our outstanding customer service. Anyone can call and speak to a real representative, not a voicemail.
By noHold, Inc.
June 30, 2015, MILPITAS, CA – Within the past 12 months, noHold Virtual Assistants have handled over 25 million conversations. During these interactions with the Virtual Assistant, actionable metrics were captured regarding end user behavior.