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OrecX Supports Avaya SIPREC Recording
Call centers running Avaya Aura or Avaya IP Office can use Oreka SR (SIPREC Recording) to record from Avaya their SBCE.
"OrecX was amongst the very first recording platforms to support SIPREC technology in its first incarnations over six years ago. This further consolidates the breadth of our SIPREC support." Says Bruno Haas, CTO of OrecX.
OrecX has deployed SIPREC recording to over 300 call centers and carriers. Now, call centers running Avaya Aura or Avaya IP Office can use OrecX to record from Avaya their SBCE.
The addition of SIPREC recording for Avaya offers OrecX clients easier deployment and management of their OrecX call recording system, as well as reduced Avaya system resource usage, and auto-provisioning of customer interaction data.
North American-based OrecX's award-winning call recording software is powered by an open, scalable and extensible design that meets the diverse requirements of call centers, VoIP communication providers, large enterprises, and small business at a fraction of the cost and complexity of proprietary closed-end solutions. OrecX's open recording architecture promotes enhancements with third party voice analytics and workforce optimization solutions, further extending the value of the software for partners and clients. OrecX is the primary developer and sponsor of the Oreka GPL open source call recording project hosted on Sourceforge, with more than 175,000 unique downloads and millions of users in over 195 countries. Among others, OrecX's software has received accolades from Linux World – Best New Use of Open Source, TMC Labs – Innovation Award and Contact Center Technology Award, Unified Communications and Customer Interaction Solutions – Product of the Year, and Insights Success – Top 50 Most Valuable Tech Companies. (http://www.orecx.com/