- Sept. 12, 2019
-- OrecX, the world leader of open call recording solutions for call centers, communication service providers, SMBs and enterprises, announced today that TMC, a global, integrated media company, has named OrecX's OrekaAC (Audio Capture Service) a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine.
"The market for AI-fueled speech analytics is exploding," said Steve Kaiser, CEO or OrecX. "Speech Analytics, Business Intelligence and Data Visualization companies are using OrekaAC to enhance the capabilities and precision of their solutions. We appreciate Customer Magazine for recognizing OrekaAC for its unique ability to help these organizations more accurately identify sales, marketing and customer service trends."
OrekaAC is an open standards software platform that provides a simple and efficient method for contact centers, enterprises, service providers, and financial services organizations to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. OrekaAC augments existing legacy recording applications with real-time and/or post-call audio streaming. Users gain enhanced audio quality, fine-grained privileged access to media/meta-data and maintain control over the platform and their data."
Congratulations to OrecX for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. OrekaAC (https://www.orecx.com/audio-capture-service/
) has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,"
said Rich Tehrani, CEO, TMC. "
We're pleased to recognize their achievement."
This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine
, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2019 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine
online and on TMCnet.