- March 9, 2021
-- OrecX, the world's #1 provider of audio capture for analytics and machine-based learning, announced today its enhanced Oreka user interface which brings significant improvements to IT/Admin and end-users. Administrators will gain greater ease of use, control, reliability and speed while managers and supervisors will see added performance, discovery, versatility, visibility and portability capabilities.
"We have significantly improved the design, functionality and reliability of our Oreka user interface to give our customers more control over how they access and utilize their voice data," said Steve Kaiser, CEO of OrecX. "Our real-time audio capture software now fuels any AI-driven speech analytics, biometrics, CX or DX solution with the highest-quality, most accessible and reliable voice data possible."
- Ease of use – Easier to provision users, groups, roles and workstations in cloud, on premise and in hybrid environments, and simplified assignment and modification of access policies
- Control – Improved quality, access and control over application data within and outside the system framework, and the ability to make OrkUI part of an app ecosystem with new SAML SSO capability that relies on a 3rd party IDP for common authentication
- Reliability – High availability (HA) recording with Clustering support for deployment of multiple trackers for HA or Load Balancing, and enhanced reliability and data portability with standard redundancy backup methods
- Speed – Improved UI performance and faster navigation of resources, and the ability to bulk-migrate users between groups
- Performance – Increased support for mobile devices, seamless navigation between different resources and improved search capabilities
- Discovery – Uncover important agent performance issues, competitive intelligence and important topics with powerful keyword auto-tagging directly within the player
- Versatility – Tailor the UI to specific user requirements to improve individual job performance with our filterable, customizable and paginated live page
- Visibility – Monitor agent-customer interactions as they unfold and intervene when necessary with live screen monitoring right within the app
- Portability – Share and play back recordings across a wider variety of platforms with iOS support, improved emailing capabilities and added support for 3rd party analytics providers
to learn more about OrkUI and to see screen shots.About OrecX LLC
North American-based OrecX is the world's #1 provider of audio capture for analytics and machine-based learning, providing a high-fidelity method for contact centers, enterprises and service providers to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. OrecX is the primary developer and sponsor of the Oreka GPL (https://github.com/voiceip/oreka
) open source call recording project hosted on GitHub, with more than 200,000 unique downloads and millions of users in over 200 countries.