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OrecX Announces Remote Agent Call Recording to Manage and Monitor At-Home Call Center Reps
Announced new Oreka RA (Remote Agent) call recording software for at-home and remote-working agents.
Oreka RA provides full control of and access to remotely recorded interactions so they can be shared with 3rd party AI solutions for transcription and customer experience and speech analysis. This allows organizations to get the most out of their customer conversations.
To provide support for any telephony environment (VoIP, softphone, mobile or landline), Oreka RA supports:
• Remote site recording
• Active recording (SIPREC, BIB, DMCC)
• Cloud recording
• Mobile recording (VoIP softphone technology, conferencing the recording system as a PSTN number, and mobile-ready infrastructure)
The new software also includes quality monitoring (with scorecards), live monitoring, screen recording, VPN support, pause/resume, the ability to create teams/groups on the fly, and fine-grained privileged access to recordings.
"Throughout the course of this pandemic and beyond, it is apparent that the traditional contact center has transformed into a distributed environment, and organizations require recording software specifically designed to support their remote-agent requirements,"
About OrecX LLC
North American-based OrecX is the world's #1 provider of audio capture for analytics and machine-based learning, providing a high-fidelity method for contact centers, enterprises and service providers to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. OrecX is the primary developer and sponsor of the Oreka GPL (https://github.com/