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New Business Book Summary Available for HBR Guide to Dealing with Conflict
The author believes that:
• Conflict is not a bad thing; mishandling conflict is. Conflict can be an important and healthy force in an innovative and productive work environment, as long as it is managed constructively.
• Effectively managing conflict requires a thoughtful, step-by-step analysis and process. Rather than either completely avoiding or jumping right into a conflict, individuals should thoughtfully approach any conflict as it arises and apply a deliberate methodology to bring the conflict to productive
• Conflict management is a fluid process. While certain approaches seem to fit certain situations, conflict management is also iterative. Approaches can change mid-resolution in response to changing circumstance.
• Anyone can learn to manage conflict productively. While individuals tend to naturally be either conflict avoiders or conflict seekers, anyone can learn and apply the basics of productive conflict management.
To learn more, please visit www.bizsum.com