Elision Launched Custom Call Center Integration Services

MUMBAI, India - Dec. 2, 2020 - PRLog -- Elision Technologies Pvt. Ltd, more popularly known as Elision, has launched call center integration services. The company will offer integration of different solutions, APIs, tools, communication channels, etc. with a call center solution. This service will be available for the third party aka proprietary call center software as well as open source call center solutions.

"A call center solution is one of the widely used VoIP products. This software offers various call center dialers, automatic call distribution rules, and many other features. It is a powerful solution. To make it even more powerful and useful, we offer custom integrations for call center solutions.

As per the shared details, the company has shared a list of custom call center integration services offered by the company, which are briefly explained below:

Call center CRM integration

The spokesperson of the company announced that the company will integrate any third party or open source CRM (Customer Relationship Management) solution. The integrated solution can have a CRM popup during a live call in the call center software or it can have a call center widget and click to call functionality into the CRM system.

The company majorly works in VICIDial open source call center software other than its proprietary call center software, DialShree. Thus, the company has launched separate call center CRM integration service pages for VICIDial.

Call center WhatsApp integration

It is one of the custom integration services offered by Elision. As per the shared details, the company will integrate WhatsApp business to let businesses use WhatsApp web features within call center solution (https://www.elisiontec.com/contact-center-solution). A single number can be used for all agents offering WhatsApp support to clients.

Call center collection module integration

The spokesperson of the company also announced to offer call center collection integration. The company has developed a custom module, called, collection module to automate various operations of collection agencies.

About Elision Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company has offices in Mumbai, Delhi, and Bangalore. The company has been offering unified communication solutions for more than 13 years now. To benefit businesses and organizations using call center solutions, the company has launched custom call center integration services. The company has also launched a webpage to offer detailed information for each offered custom integration service. To know more, please visit https://www.elisiontec.com/call-center-solution-integrations/