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Listening Methods to use OrecX Call Recording Engine to Offer Full Contact Center Analytics
Listening Methods is partnering with OrecX to offer its customers full contact center analytics solutions
"We chose to work with OrecX for call recording because of the open and maintenance-
"OrecX is excited to include Listening Methods among our Strategic Technology partners," said Steve Kaiser, CEO of OrecX. "Eureka Live's real-time quality assurance application enables SMBs to enjoy enterprise class speech analytics in a low-cost and easy-to-implement manner, leveraging the resources of a Cloud-based system. When combined with our recording software, businesses have what they need to enable root cause analysis and dramatically enhance customer service."
About Listening Methods
Silicon-Valley based Listening Methods offers CallMiner speech analytics and its own IVR analysis solution to quickly and precisely uncover critical improvements businesses large and small can make to optimize Sales and Customer Service operations, including identification of all associated downstream costs. Visit www.listeningmethods.com.
About OrecX LLC
North American-based OrecX's award-winning call recording software is powered by an open, scalable and extensible design that meets the diverse requirements of call centers, VoIP communication providers, large enterprises, and small business at a fraction of the cost and complexity of proprietary closed-end solutions. OrecX's open recording architecture promotes enhancements with third party voice analytics and workforce optimization solutions, further extending the value of the software for partners and clients. OrecX is the primary developer and sponsor of the Oreka GPL open source call recording project hosted on Sourceforge, with more than 150,000 unique downloads and millions of users in over 184 countries. Among others, OrecX's software has received accolades from Linux World - Best New Use of Open Source, TMC Labs - Innovation Award, Unified Communications and Customer Interaction Solutions - Product of the Year. For more information, please visit OrecX.com.