Transforming Contact Centres Conference - 19th May 2016 - Manchester

MANCHESTER, U.K. - March 30, 2016 - PRLog -- Book now to reap the benefits of a conference that pinpoints how to build a motivated, customer-focused contact centre that reduces demand and delivers an efficient service for your customers.

This event is aptly timed to inform you on such incoming policy change, best practice and effective interventions in order to reduce reoffending.

Benefits of Attending

·         Hear Understand how channel shift and digital transformation can be used to achieve a cost-efficient service

·         Learn how to manage demand and engage customers through effective resource management

·         Analyse the benefits of in-depth customer insight and analysis as a way to improve the customer journey and experience

·         Take away guidance on how to engage customers through social media and web chat

·         Gain insight into how to equip staff with the right skills and training to make them successful customer service representatives

·         Explore the importance of balancing quality of service with internal efficiencies and cost-cutting measures


http://www.capitaconferences.co.uk/public-sector-conferen...