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July 2016
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12535385
By RSVP
RSVP Call Centres Ltd, www.rsvp.co.uk, has been recognised in the London Stock Exchange’s ‘1000 Companies to Inspire Britain’ report which identifies the most dynamic and fastest-growing small and medium sized businesses (SMEs) in the UK.
By RSVP
RSVP Media Response Limited is upping the ante in terms of recruitment in order to increase staffing levels ready for the festive season increase in business. It may be autumn outside but it’s already Christmas in parts of RSVP.
By Damovo
82 Percent of consumers say dealing with contact centres is an unnecessary stress
12278828
By Infinity CCS Ltd
Teleperformance UK wins Infinity CCS’s Contact Centre QA competition for innovative social media solution
By Ventrica
for its UGG Australia brand for out-of-hours and overflow enquiries
12175330
By Soho66
Soho66 launches Quvu for contact centres. In a joint partnership with Irish company Goldfish.ie, UK-based Soho66 have launched Quvu (pronounced queue-view), a cloud-based contact centre system that users can manage from their browser.
By Ventrica
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by transport watchdog, Passenger Focus to manage enquiries from rail passengers.
By Coracall
Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.
11921377
By Ventrica
Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs
By Ventrica
Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.
11828925
By Netcall
Automatic call distributor solution ContactCentre59R1 delivers email capability as part of its product development rollout.
By Michael Gamble
With ever increasing demands on the public sector to increase efficiency, while maintaining high standards of customer service, Capita’s National Channel Shift in the Public Sector Conference focuses on the challenges and benefits of moving...

All Press Releases

By Ventrica
Essex business wins again for customer service One of Essex's fastest growing businesses, outsourced contact centre Ventrica based in Southend is delighted to announce that it has won the 'Contact Centre of the Year' (larger category) as part of the...
By Transforming Contact Centres Conferenc
Our Transforming Contact Centres Conference brings together experts from across the public and private sector who have first-hand experience of creating a streamlined, multi-channel, customer-led contact centre.
By Business Systems (UK) Ltd
Business Systems (UK) Ltd released results of its new survey of 100 contact centre professionals "The State of Workforce Management in Contact Centres - 2016” about their workforce management adoption and challenges.
12535385
By RSVP
RSVP Call Centres Ltd, www.rsvp.co.uk, has been recognised in the London Stock Exchange’s ‘1000 Companies to Inspire Britain’ report which identifies the most dynamic and fastest-growing small and medium sized businesses (SMEs) in the UK.
By PR Artistry
Results highlight changes in enquiry routing as businesses large and small strive to boost the customer experience while reducing costs
By PR Artistry
Results highlight future growth with exponential rise in multimedia channels such as Web Chat, Video and WhatsApp
By RSVP
RSVP Media Response Limited is upping the ante in terms of recruitment in order to increase staffing levels ready for the festive season increase in business. It may be autumn outside but it’s already Christmas in parts of RSVP.
By PR Artistry
Rob Crutchington, Director at Encoded, discusses how PCI DSS affects everyone in the trading food chain
By PR Artistry
Intelecom Connect solution helps fm24 meets Service Level Agreements (SLAs) for call handling and deliver highly personalised customer service
By PR Artistry
Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, today announced a 122% increase in license revenue for Intelecom Connect during the year ending January 2014.
By PR Artistry
Delivering ‘a great customer experience’ is now top of every boardroom agenda as Service Providers compete to retain and recruit customers
By PR Artistry
Cloud Contact Communications Trailblazer Helps 8x8 Bring Customer Innovations to Contact Centres
By Ventrica
Recognition in ‘Best Outsourcing Partnership’ category with online estate agent Purplebricks
By PR Artistry
Intelecom Group AS today announced the latest release of Intelecom Connect, its multi-channel cloud-based contact centre solution.
By Capita Conferences
Transforming Contact Centres in the Public Sector Friday 28th November 2014 – Central London Chaired by Susan Attard, Deputy Town Clerk, City of London Corporation About the conference: With customer expectations rising and reduced budgets, contact...
By Damovo
82 Percent of consumers say dealing with contact centres is an unnecessary stress
12278828
By Infinity CCS Ltd
Teleperformance UK wins Infinity CCS’s Contact Centre QA competition for innovative social media solution
By Ventrica
for its UGG Australia brand for out-of-hours and overflow enquiries
By Quvu
Quvu: The New Contact Centre Management Tool Quvu is an exciting new tool for contact centre managers.
12175330
By Soho66
Soho66 launches Quvu for contact centres. In a joint partnership with Irish company Goldfish.ie, UK-based Soho66 have launched Quvu (pronounced queue-view), a cloud-based contact centre system that users can manage from their browser.
By Ventrica
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by transport watchdog, Passenger Focus to manage enquiries from rail passengers.
By Ventrica
Southend, UK, 24th April 2013 - Outsourced contact centre Ventrica which provides niche, high quality customer contact services, has been treated to free health screening for its advisors that take care of customer enquiries on behalf of client,...
By Customer Management Exchange Network/IQPC Exchange
Balancing the delivery of a multi-channel customer experience strategy and meeting the needs of shareholders is becoming increasingly difficult in today’s volatile economy, yet is a necessity for any business that wants to stay ahead in this...
By Ventrica
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has chosen to deploy Salesforce.com so it can enhance its offering of outsourced web-chat, social media and e-mail marketing services.
By Coracall
Coracall, a BPO, business process outsourcing contact centre / call centre company specialising in voice, non-voice, and back office support to global organisations today announced the creation of multi lingual voice support solutions.
By Coracall
Assured Capital Holdings Group of companies today announced the formation of a new group company specifically focused toward global Contact Centre services. The new company will be called Coracall.
By Servion Global Solutions
Servion Global Solutions announces appointment of Abhijit Banerjee as the new vice president and head of business operations for the Asia-Pacific region.
11921377
By Ventrica
Outsourced contact centre Ventrica is launching an annual subscription service aimed at smaller companies so they can make consistent and regular customer contact with prospects and existing customers without the usual upfront costs
By Ventrica
Outsourced contact centre, Ventrica was recently visited by local Conservative MP for Southend and Rochford, James Duddridge who was impressed by the company’s operation and growth in the current economic climate.
11828925
By Netcall
Automatic call distributor solution ContactCentre59R1 delivers email capability as part of its product development rollout.

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