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Donnelly Communications, Inc. Announces Partnership with Nowanalytics
Donnelly Clients will Benefit from Powerful Customer Intelligence
Donnelly’s clients will receive numerous benefits from Nowanaytics’
"Strategic outsourcing partners have traditionally informed clients what happened and why. With Nowanalytics, we will change that paradigm by letting our customers know what is likely to happen next and what course of action should be taken to achieve the best results." said Tom Moroney, Donnelly CEO.
Nowanalytics will also enable Donnelly to monitor, analyze, and identify underlying drivers around key performance indicators (KPIs) to increase operational efficiency and improve contact center performance. The proven dashboards, reports, analytics, and Six Sigma statistical tools provide granular statistics including individual agent and team performance data for self and supervisor assessment.
“With this partnership, Donnelly Communication and its clients will benefit from the power of data based planning, decision making and performance optimization to continue driving innovation in contact center outsourcing services. The combination of our cloud platform and managed services, along with the years of operational experience at Donnelly, will provide visibility and intelligence to all customer interactions managed by Donnelly Communications”
The partnership with Nowanalytics reinforces Donnelly’s commitment to be a valued partner delivering an exceptional customer experience and the industry's most innovative solutions to each of its clients.