ProCore Solution Announces Payment Support Services for Utility Companies

Strategically aligned payment support services increase customer satisfaction and reduce operating costs.
 
 
ProCore Solutions, acquired by Donnelly Communications, Inc. is PCI Compliant
ProCore Solutions, acquired by Donnelly Communications, Inc. is PCI Compliant
ATLANTA - Oct. 24, 2013 - PRLog -- ProCore Solutions, an experienced provider of contact center services to the utility industry, announced the expansion of payment processing support services.   ProCore, acquired by Donnelly Communications earlier this year, is now PCI Compliant and provides a secure environment for all electronic payment transactions as required by the Payment Card Industry Data Security Standard.

“We understand the special payment processing needs of local, regional, and national utility companies,” said ProCore President, Greg Steele.  “ProCore focuses on delivering strategically aligned services allowing the client’s customer service department to focus on more complex transactions.”

ProCore’s Payment Support Services include payment arrangements, credit card, debit card, and e-check processing, and outbound calls prior to disconnect.  “Our knowledgeable service team assesses each client’s business process and identifies high volume transactions that can be routed to ProCore.  This strategy enables customers to be served with greater efficiency, increasing customer satisfaction and decreasing overall operational costs,” said Lucie Rocca, Director of Client Services.

“Using ProCore to handle customer payments has helped us improve customer satisfaction, allowing our internal staff to handle more complex calls, and delay or potentially eliminate the need to hire additional CSRs," stated John Fish, COO at Central Georgia EMC.

ProCore Solutions also offers Start/Stop/Move Application Services, Outage and Dispatch Management, and additional customer care services for utility companies.

About ProCore Solutions

ProCore Solutions, a division of Donnelly Communications, Inc., delivers advanced contact center solutions to the utility industry.  ProCore’s skilled customer service agents, supported by leading edge technology, provide world class customer service enabling clients to maximize the value of their customer relationships.   To learn more about the services offered by ProCore Solutions visit www.procoresolutions.com or call 877.626.7356.

About Donnelly Communications, Inc.

Donnelly Communications Inc. is a leading provider of contact center services for prominent companies across multiple industries including multichannel retail, restaurant, energy, and utilities.  In 2013 Donnelly acquired ProCore Solutions and ProCore Staffing Solutions.  Founded in 1981, Donnelly employs more than 450 people and is headquartered in Atlanta, Georgia.  For more information, visit www.donnellycommunications.com or call 800.870.0017.
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Phone:800.870.0017
Tags:Customer Service, Utilities, Outsourced Contact Center, Customer Satisfaction, Customer Surveys
Industry:Telecommunications, Contact center
Location:Atlanta - Georgia - United States
Subject:Services
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