Call Center Press Releases

Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP's Market-Leading..

Recognition Marks 4th Consecutive Appearance on Prestigious List

BPL Business Media Recognizes Acquisition of thevoicefactory and Accelerated Global Market Growth of Combined Firm

Nine in Ten On-Premises Respondents Plan Move to Cloud / Cloud Evaluation; Three in Ten Contact Centers Have Already Transitioned to Cloud

BluIP provides a Calling Plan that enables MS Teams & Skyp4B with full PBX functionality!

Comms Dealer Magazine Notes Excellence Across Vertical Industries

Evolve IP®, The Cloud Strategy Company™, today announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America.

Award-winning financial services marketing firm Best Rate Referrals announced its Founder and SVP of Lending Partnerships, Raymond Bartreau, will host the FREE webinar, "Mortgage Call Center: How to Win in Today's Market" on Tuesday, August 7, at 4:00...

VisTracks Inc., provider of industry-leading family of FMCSA-certified Hours-of-Service (HOS), DVIR, and IFTA applications has seen great success with the launch of their world class call center.

Addition of Minnesota-based Unified Communications as a Service (UCaaS) Technology Firm Continues Evolve IP's Growth Strategy

An innovative and non-invasive CRM to VoIP Telephony integration was deployed for energy company Enel branch in Colombia.

Elisiontec announced to offer integration service for call center software and CRM solution.

With Increasing Focus on Retail and Leisure Vertical Markets

New Call Center Designed to Provide Top Quality Care for Truckers, Back Office, Resellers and Partners

Expands Global Presence and Distribution Capabilities, Deepens Vertical Presence in Hospitality, Automotive, Finance and Legal Industries

Evolve IP®, The Cloud Strategy Company™, today announced that it has been named one of the top 10 global contact center providers by Enterprise Services Outlook Magazine.

Loway, worldwide leading provider of solutions for call-centers, announced that it has signed on to become official Sponsor of CommCon 2018.

Contact Center Connects Santa Barbara Victims and Families with Nationwide Team of Volunteer Counselors

Digital Media Solutions, LLC (DMS), an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals, announced Jennifer Harold was named Director of Business...

Digital Media Solutions, LLC (DMS), an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals, was named one of the "Best Entrepreneurial Companies in...

Loway announces the release of QueueMetrics call center suite for Asterisk PBX version 19.04, update is free.

Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP's Market-Leading..

SoliCall's Noise Firewall combines with Genesys Customer Experience Platform to improve customer experience and prevent leakage of sensitive data

Recognition Marks 4th Consecutive Appearance on Prestigious List

BPL Business Media Recognizes Acquisition of thevoicefactory and Accelerated Global Market Growth of Combined Firm

Nine in Ten On-Premises Respondents Plan Move to Cloud / Cloud Evaluation; Three in Ten Contact Centers Have Already Transitioned to Cloud

BluIP provides a Calling Plan that enables MS Teams & Skyp4B with full PBX functionality!

Asterisk in the Contact Centre Satisfaction Report 2018 edition

Comms Dealer Magazine Notes Excellence Across Vertical Industries

Evolve IP®, The Cloud Strategy Company™, today announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America.

Interactive Northwest, Inc. Application Supports Leading Transcription Engines and Speech-to-Text

Loway, worldwide provider of solutions for call-centers, announced the release of WombatDialer predictive dialer for Asterisk PBX version 18.08.

SophiOutsourcing Inc., a Dumaguete-based business process outsourcing company that provides call center and back office solutions to tech startups, has jumpstarted its expansion efforts with the opening of their Cebu office at the Mabuhay Tower in Cebu...

Award-winning financial services marketing firm Best Rate Referrals announced its Founder and SVP of Lending Partnerships, Raymond Bartreau, will host the FREE webinar, "Mortgage Call Center: How to Win in Today's Market" on Tuesday, August 7, at 4:00...

VisTracks Inc., provider of industry-leading family of FMCSA-certified Hours-of-Service (HOS), DVIR, and IFTA applications has seen great success with the launch of their world class call center.

Addition of Minnesota-based Unified Communications as a Service (UCaaS) Technology Firm Continues Evolve IP's Growth Strategy

American Help Desk, one of the nation's leading providers of outsourced call center services has expanded their support service offerings, including both technical and non-technical support as well as managed services.

Loway announces its strategic partnership with CallCabinet Corporation for the development of Atmos CallCabinet for QueueMetrics-Live integration.

An innovative and non-invasive CRM to VoIP Telephony integration was deployed for energy company Enel branch in Colombia.

Elisiontec announced to offer integration service for call center software and CRM solution.

With Increasing Focus on Retail and Leisure Vertical Markets

New Call Center Designed to Provide Top Quality Care for Truckers, Back Office, Resellers and Partners

Loway Switzerland, major provider of solutions for contact-centers, is glad to announce the new version of its worldwide renowned monitoring and reporting suite QueueMetrics.

Expands Global Presence and Distribution Capabilities, Deepens Vertical Presence in Hospitality, Automotive, Finance and Legal Industries

Evolve IP®, The Cloud Strategy Company™, today announced that it has been named one of the top 10 global contact center providers by Enterprise Services Outlook Magazine.

Loway, worldwide leading provider of solutions for call-centers, announced that it has signed on to become official Sponsor of CommCon 2018.

Loway team will present the new contact center management software lineup at the Asterisk Community Conference Africa.

ING Group, a Dutch financial, is looking into growing their shared services center in the Philippines despite the threats in the business process outsourcing (BPO) industry due the challenges and setbacks in the local and global markets.

The Information Technology-Business Process Association of the Philippines (IBPAP) is fighting to retain the tax perks of the information-technology and business-process management (IT-BPM) sector to battle the challenges the industry is facing.

Contact Center Connects Santa Barbara Victims and Families with Nationwide Team of Volunteer Counselors

Digital Media Solutions, LLC (DMS), an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals, announced Jennifer Harold was named Director of Business...