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Ronda Wagner Joins Donnelly Communications, Inc. as Vice-President of Client Service
Wagner is taking an active role with Donnelly Division President Tom Moroney in preparing for the holiday retail shopping season. Donnelly begins planning in July and is now implementing several strategic initiatives to ensure service levels remain consistent as call, email and chat volume spike on Cyber Monday and remain high throughout the month of December.
“For more than two decades, Donnelly Communications has provided specialized contact center services to the apparel industry” stated Moroney. “As we grow market share we are very fortunate to have Ronda join our senior leadership team. She brings with her a wealth of experience in the retail sector accumulated over a successful twenty year career. Ronda is incredibly passionate about the customer experience and understands what it takes to deliver an exceptional brand experience throughout the customer life cycle on behalf of our prestigious, market leading clients.”
According to Wagner, “The brand is the customer promise and so a keen focus on the customer is critical for success. But how a brand defines their customers is equally important. At Donnelly I have the opportunity to partner with leading brands to help shape strategies that drive customer loyalty and shareholder value. While very much a boutique provider, Donnelly is equipped with the latest technologies enabling the support of traditional and online customer contact channels, including a growing need for Social Media listening and engagement. With the planned addition of exciting new clients our retail segment will grow by 30% in 2014. My focus will be on creating value for our clients by enriching customer loyalty through top shelf seamless omni-channel customer care.”
About Donnelly Communications, Inc.
Donnelly Communications Inc. is a leading provider of contact center services for prominent companies across multiple industries including multichannel retail, restaurant, energy, and utilities. Our innovative solutions focus on increasing revenue for our clients by exceeding customer expectations and driving brand loyalty. In 2013 Donnelly acquired ProCore Solutions and ProCore Staffing Solutions. Founded in 1981, Donnelly employs more than 450 people and is headquartered in Atlanta, Georgia. For more information, visit www.donnellycommunications.com or call 800.870.0017