Serena Software to present on orchestrated ITSM at Service Desk Show 2012

April 19, 2012 - PRLog -- ST. ALBANS, UK – 19th April 2012 – Serena Software today announced that it will be presenting at the Service Desk and IT Support Show on the role that orchestrated IT strategies can play in improving service delivery. Held on 24th and 25th April, the event will cover the latest developments and approaches that organisations can take around their service desk strategies, as well as providing examples of best practices for others to learn from.

At the event Kevin Parker, Chief Evangelist and Vice President at Serena Software, will be presenting on delivering improved ITSM performance back to the organisation. His presentations cover the following topics:

•   Keeping ITSM in tune with the business – Orchestrating IT & business processes – Tuesday 24th April at 10:50am, Seminar Theatre One
•   How self-service models can improve ITSM – Wednesday 25th April at 10:50am, Seminar Theatre One

Serena Service Manager was recently named Pink Elephant’s ITIL Innovation of the Year for its business process-based approach to supporting ITSM, as well as its integration with release management. It has also been named a finalist in the IT Products and Services for Service Delivery category of the Network Products Guide’s Hot Companies and Technology awards.

“ITSM solutions aim to deliver the best possible experience and support back to the organisation, but they often fail to deliver the information that people across the business require in order to support their decision making. By taking an approach that is based on supporting business processes first and foremost, Serena Service Manager crosses this gap and delivers the critical data that IT managers require on a day-to-day basis. In order to fully provide the best possible levels of service, ITSM has to bring together process, people and technology in a unified whole – Serena Software’s solutions deliver this orchestrated vision for ITSM,” commented David Hurwitz, Senior Vice President Worldwide Marketing at Serena Software.

Serena Software recently launched the latest version of its Serena Service Manager product to provide organisations with an orchestrated approach to managing ITSM. By aligning support and service functions to the wider business processes that exist within organisations, Serena Service Manager offers greater flexibility and fluidity around their IT service management, as well as delivering the business information that companies need. SSM integrates with existing help-desk and service desk tools where required, so companies can take a best practice approach to ITSM rather than needing to rip and replace solutions that meet their requirements.

Serena Software will be on stand #210 at the event. For more information, please visit http://www.servicedeskshow.com or http://www.serena.com

Helpful Links
•   Serena Software - http://www.serena.com
•   Serena Service Manager - http://www.serena.com/products/service-manager/index.html
•   Serena Blog - http://www.serena.com/blog

Tweet this: Serena Software at the SDITS Show discussing #ITSM #ITIL and orchestration

About Serena Software
Serena Software provides Orchestrated IT solutions to the Global 2000. Serena’s mission is to help enterprises orchestrate their IT operations for tremendous competitive advantage. Its 4,000 active enterprise customers, encompassing almost one million users worldwide, have made Serena the largest independent ALM vendor and are now using Serena to orchestrate IT service management and other vital processes.  Headquartered in Silicon Valley, Serena serves enterprise customers from 29 offices in 14 countries. Serena is a portfolio company of Silver Lake Partners, the leader in private investments in technology-enabled industries. For more information on Serena, visit http://www.serena.com.


Media Contact:
Mark Kember (for UK inquiries)
Goode Communications for Serena Software
+44 (0) 1491 873323
mark.kember@goode.co.uk