Donnelly Releases PCI Compliance Certification

April 25, 2011 - PRLog -- Donnelly Communications Inc., a leading provider of contact center solutions, announces the quarterly release of PCI-DSS certification through TrustWave, Inc., an Approved Scanning Vendor (ASV).  Donnelly was one of the first companies in the contact center industry to adhere to the PCI standards for credit card processing and has maintained certification since 2007.  

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designated by major credit card providers to help organizations proactively protect customer account data and maintain a secure environment for all credit and debit card transactions.  Donnelly adheres to all of the standards as designated by the PCI Security Standard Council.

Requirement 1:   Install and maintain a firewall configuration to protect cardholder data
Requirement 2:   Do not use vendor-supplied defaults for system passwords and other
security parameters
Requirement 3:   Protect stored cardholder data
Requirement 4:   Encrypt transmission of cardholder data across open, public networks
Requirement 5:   Use and regularly update anti-virus software or programs
Requirement 6:   Develop and maintain secure systems and applications
Requirement 7:   Restrict access to cardholder data by business need to know
Requirement 8:   Assign a unique ID to each person with computer access
Requirement 9:   Restrict physical access to cardholder data
Requirement 10: Track and monitor all access to network resources and cardholder data
Requirement 11: Regularly test security systems and processes
Requirement 12: Maintain a policy that addresses information security for all personnel

Founded in 1981, Donnelly has redefined the way multi-channel retailers and brand conscious companies can leverage their core competencies and benefit from outsourcing contact center functions. From its inception, Donnelly has developed and continually enhances industry leading customer service applications.

Utilizing expert customer service professionals to interact with consumers through multiple channels, including voice email, web forms, chat, social media and text messaging, Donnelly continues to expand services to meet the evolving needs of its clients.  Recently Donnelly introduced a new branding initiative, CustomerTouch 360SM, a suite of services that leverages the latest technologies, to deliver advanced service solutions for each of the three stages of the customer life cycle: acquisition, conversion, and retention.

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Donnelly Communications, Inc., a leading provider of 24/ contact center solutions, focuses on increasing revenue for our clients by exceeding customer expectations and driving brand loyalty. Contact us at 1-800-870.0017 or www.donnellycommunicatons.com