Consilium Unveils Industry's First Outbound List and Campaign Management for Genesys Cloud

New version of Consilium UniCampaign strengthens Genesys Cloud CX Dialer, adding voice and digital outbound contact strategies, automation, and advanced list and campaign management
By: Consilium Software Inc.
SINGAPORE - Jan. 9, 2023 - PRLog -- Consilium Software, a global provider of AI-powered customer engagement solutions, today announced the availability of a new version of Consilium UniCampaign™ List and Campaign Management (LCM) software for Genesys Cloud on Genesys AppFoundry®, the industry's largest dedicated marketplace focused on customer experience (CX) solutions. As a cloud-based Premium App in Genesys AppFoundry, UniCampaign allows rapid and easy setup of omnichannel outbound campaigns by non-technical business users, complementing the capabilities of Genesys Cloud CX Dialer for maximizing agent productivity and enabling organizations to run their outbound contact centers more efficiently.

Companies run outbound dialing and digital campaigns to reach out to prospects and customers, contacting lists of people in accordance with campaign strategies that control who, when and how to contact.  Identifying, connecting and converting more contacts in less time, and supporting both agent-assisted and automated outbound call campaigns in various dialing modes with the expanding capability of Genesys Cloud, the latest UniCampaign 7.0 version comes loaded with native integration to Salesforce and Microsoft Dynamics CRMs, and a host of other file and database sources, to seamlessly execute cross-channel contact strategies, such as combining a voice conversation with an email follow-up, text message or outbound IVR.

Consilium is a contact center software company with a 15-year history of innovation in products and services for Genesys and over two decades of industry leadership in outbound CX. Consilium technology powers banking and financial services industry majors, service providers, logistics, transportation, manufacturing and government clients in the Asia Pacific, Europe, and the Americas. This includes an automaker placed in the global top-10 most valuable car brands, an energy giant consistently rated as the world's strongest oil and gas (O&G) brand, and one of the top 3 wireless carriers in the United States.

"I want to say that I am really proud of UniCampaign being not only the first AppFoundry-listed outbound list and campaign management (LCM) software for Genesys Cloud but also one of the most advanced LCM products available in the CX industry," said Pramod Ratwani, Founder and CEO of Consilium Software. "Some of our customers' favorite features for outbound and conversational CX are now available as standard in the 7.0 release. We worked with Genesys product management to introduce new features in alignment with Genesys Cloud's outbound releases. UniCampaign is now in a stronger position than ever before to bridge the gap for clients who have migrated, or are planning to migrate, from erstwhile Aspect Software's list management platforms to Genesys Cloud."
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Aman Basra
Source:Consilium Software Inc.
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