Consilium Software Delivers New Capabilities for Contact Centers with Webex by Cisco

SINGAPORE - Feb. 10, 2024 - PRLog -- Consilium Software (https://www.consiliumsoftware.com/), a global provider of AI-powered customer engagement solutions, today announced its partnership with Webex by Cisco, a leading provider of collaboration technologies powering hybrid work and customer experience (CX), to provide a comprehensive suite of Consilium products tailored to optimize Webex Contact Center performance.
"We are thrilled to debut on Webex App Hub, marking the initial phase of our product launches. The upcoming weeks will witness the release of additional products, culminating in what we believe will be the most comprehensive suite of apps for Webex Contact Center in AI-powered orchestration, interactions, and insights," said Pramod Ratwani, Founder and CEO of Consilium Software. "Our presence on Webex App Hub and Webex Contact Center SolutionsPlus is a testament to the validation by Cisco for products that already empower some of the largest customers utilizing Webex Contact Center."

Consilium products for Webex Contact Center include:

• Consilium UniCampaign: An omnichannel List and Campaign Management product optimizing agent-assisted and automated outbound call campaigns.
• Consilium UniAgent: Empowers agents by transforming the CRM into their primary interface, consolidating interactions across voice and digital channels. The intelligent single-screen interface facilitates efficient, context-driven responses for the industry's top-20 CRMs
• Consilium UniSupervisor: Aids team leaders in managing and monitoring agent and contact center performance, providing valuable insights for faster and more informed decision-making.
• Consilium UniVCX: Adds WebRTC voice and video calling, co-browsing with annotation, file and image sharing, and a conversational AI chatbot.
• Consilium UniQM: Provides voice and screen recording for compliance, paired with easy-to-use quality management using configurable scoring templates.
• Consilium UniRSM: Enables supervisors to perform silent monitoring, whisper coaching, and screen monitoring from a browser or remotely using any phone. Agent Buddy tools allow agents to proactively request coaching assistance.

For more information, please visit: https://apphub.webex.com/search?q=consilium

About Consilium Software:
Founded in 2007 in Singapore, Consilium Software (https://www.consiliumsoftware.com/) and our Uni digital customer engagement platform have helped over 2,000 companies in more than 120 countries connect their employees with customers. Security and quality are intrinsic to our products and services, with our ISO/IEC 27001 and ISO 9001 certifications for information security management and quality management systems, respectively.

About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which include video meetings, calling, messaging, events, customer experience solutions like contact centers, and purpose-built collaboration devices. At Webex, we start with people and their experiences first.