Consilium Software Expands AI for Webex Contact Center

DELHI, India - Sept. 30, 2025 - PRLog -- Consilium Software Expands AI Offerings for Webex Contact Center

USA, CANADA, SINGAPORE — Consilium Software, an AI-powered customer engagement platform, today announced new additions to its Webex Contact Center portfolio, now available on the Webex App Hub. The new solutions include UniQM, UniASR, UniTTS, and UniVCX CoBrowse, focused on enhancing quality management, voice automation, and visual engagement.

Pramod Ratwani, CEO of Consilium Software, said:
"These solutions help contact centers automate quality management, deliver smarter voice services, and create more personalized digital experiences. We are committed to transforming every customer interaction through AI-driven innovation."

UniQM – AI-driven Quality Management

• Automated scoring and evaluation for all calls
• Searchable transcripts and AI-generated summaries
• Real-time compliance monitoring and custom dashboards

UniASR and UniTTS – Voice Automation and Accessibility

• Real-time transcription in over 40 languages and natural text-to-speech in over 30 languages
• AI-powered conversation summaries and searchable records
• 24/7 voice bots for scheduling, payments, and inquiries
• Fast intent recognition and multilingual support

UniVCX CoBrowse – Visual Customer Support

• Live, secure co-browsing with no downloads required
• Automatic masking of sensitive data for privacy and compliance
• Supports desktop, mobile, and tablet
• One-click session start and engagement analytics

These AI-powered solutions are designed to help organizations improve customer experience, increase agent productivity, and ensure enterprise-level security and compliance.

About Consilium Software
Founded in 2007 in Singapore, Consilium Software supports more than 2,000 organizations in over 120 countries with its Uni digital engagement platform