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Contact Center Press Releases

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By Acqueon Technologies
Acqueon Technologies Inc., a leader in Omni-channel proactive customer interaction, is pleased to announce the general availability of List and Campaign Manager (LCM) 4.0 for Cisco UCCE, UCCX, PCCE and HCS.
By Evolve IP
Evolve IP, The Cloud Services Company™, today announced that Strategic Integration Partners, LLC, has increased their cloud sales over 200% in less than a year since joining the Evolve IP Private Label Program.
12598713
By SoliCall
Phone calls in a contact center usually contain noise that is generated by other people talking. For example, a noise generated by a nearby coffee corner or a noise generated by the supervisor.
By Evolve IP
Industry Leading Software Provider Deploys Award-Winning Communications Platform for CRM Integration and Advanced Management Features
By Evolve IP
Evolve IP, The Cloud Services Company™, today announced that it has been named to The Philadelphia Business Journal's inaugural '50 On Fire', a listing of the Philadelphia region's fastest growing firms.
By Nixxis
Nixxis closed a new partnership with Autom8 Group allowing UK contact centers to benefit from the best in Contact Center Technology.
By Evolve IP
Evolve IP's Annual Research Uncovers Increased Need for Meaningful Analytics and Integrated Solutions to Transform Data into Business Value
By TeleFinity
TeleFinity has recently completed the implementation of a turnkey customer service solution for the Kuwait-based real estate leader Enma Real Estate
By Evolve IP
Industry Veteran to Drive Cloud Communications and Cloud Computing Sales and Expand Regional Presence
12558599
By Austin Contact Center Alliance
Keynote address - What Were You Thinking? Learn how to think better because your company's future hinges on it… and so does yours! Keynote Speaker, #1 Global Gamification Guru - Monica Cornetti
By 24-7 Intouch
24­-7 Intouch has announced plans for expansion into Manila, Philippines. This will be the 12th contact center facility for the company.
By Servion Global Solutions Ltd
Chennai (India), February, 2016: Servion Global Solutions, a specialist in Customer Experience Management, today announced that it has achieved additional Cisco® Powered services designations in Unified Communications as a Service (UCaaS) and Contact...
By Evolve IP
Market Research Firm Deploys IP Phone System and Hosted Call Center and Sets Stage for Additional Cloud Services
By Evolve IP
Adds to Significant String of Intellectual Property Product Initiatives
By webtext llc
MMS + SMS messaging is transforming mobile customer journeys and creating a wide range of visual communication opportunities. Powerful use cases range from customers submitting pictures of auto or property damage to pictures of cable configuration.
By Evolve IP
Provides Cloud Computing and Cloud Communications Services to More Than 1,300 Commercial Business Accounts and Exceeds 80,000 Users and Managed End Points
12487312
By FCR (First Call Resolution)
Company makes list for 2nd year in a row and improves ranking by 765 slots.
12474122
By Inktel Contact Center Solutions
The WISH committee is proud to announce that for the next six months, Inktel will be giving a $500 donation to each of the following charitable causes: July:  Mabel Wall -- Funding the Miami Dade County Parks Program for Children with Disabilities.
By Interalia Inc.
Interalia will release new iSMS SIP Media Server to replace Call Pilot in AACC environment. Release is scheduled for November 2015
By Golden Gate BPO Solutions, LLC
Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today that Stuart Cranston has joined its leadership team as SVP and Managing Director, LACAR Region.

All Press Releases

By Acqueon Technologies
Acqueon Technologies Inc., a leader in Omni-channel proactive customer interaction, is pleased to announce the general availability of List and Campaign Manager (LCM) 4.0 for Cisco UCCE, UCCX, PCCE and HCS.
By Evolve IP
Evolve IP, The Cloud Services Company™, today announced that Strategic Integration Partners, LLC, has increased their cloud sales over 200% in less than a year since joining the Evolve IP Private Label Program.
12598713
By SoliCall
Phone calls in a contact center usually contain noise that is generated by other people talking. For example, a noise generated by a nearby coffee corner or a noise generated by the supervisor.
By Evolve IP
Industry Leading Software Provider Deploys Award-Winning Communications Platform for CRM Integration and Advanced Management Features
By Evolve IP
Evolve IP, The Cloud Services Company™, today announced that it has been named to The Philadelphia Business Journal's inaugural '50 On Fire', a listing of the Philadelphia region's fastest growing firms.
By Intradiem
Veteran technology leader has a track record of scaling SaaS companies.
By Acqueon Technologies
Acqueon Technologies Inc., a leader in the customer collaboration industry has announced the release of the newest version of its flagship LCM platform, 3.4.
By Nixxis
Nixxis closed a new partnership with Autom8 Group allowing UK contact centers to benefit from the best in Contact Center Technology.
By Evolve IP
Evolve IP's Annual Research Uncovers Increased Need for Meaningful Analytics and Integrated Solutions to Transform Data into Business Value
By TeleFinity
TeleFinity has recently completed the implementation of a turnkey customer service solution for the Kuwait-based real estate leader Enma Real Estate
By Evolve IP
Industry Veteran to Drive Cloud Communications and Cloud Computing Sales and Expand Regional Presence
12558599
By Austin Contact Center Alliance
Keynote address - What Were You Thinking? Learn how to think better because your company's future hinges on it… and so does yours! Keynote Speaker, #1 Global Gamification Guru - Monica Cornetti
By 24-7 Intouch
24­-7 Intouch has announced plans for expansion into Manila, Philippines. This will be the 12th contact center facility for the company.
By Servion Global Solutions Ltd
Chennai (India), February, 2016: Servion Global Solutions, a specialist in Customer Experience Management, today announced that it has achieved additional Cisco® Powered services designations in Unified Communications as a Service (UCaaS) and Contact...
By Execs In The Know, LLC
Insights from Over 70 Brands, Including AT&T, Sony, Ford Motor Company and TXU Energy, Show An Ongoing Disconnect Between Consumers and Companies In Meeting Customer Care Expectations
By Evolve IP
Market Research Firm Deploys IP Phone System and Hosted Call Center and Sets Stage for Additional Cloud Services
By Ameyo
Contact center technology and services provider, Ameyo is pleased to announce that Theeb Rent A Car, Saudi Arabia’s leading car rental company has chosen Ameyo platform to empower their growing customer service demands
By Deltapath, Inc.
Deltapath, leading provider of unified communications, contact center and videoconferencing solutions, was recognized as a “Vendor to Watch” in Video-as-a-Service Provider for Midsize Businesses, in Gartner’s latest Market Trends research.
By FCR (First Call Resolution)
Dallas, TX native to lead call center in Independence, OR for FCR.
By Evolve IP
Adds to Significant String of Intellectual Property Product Initiatives
By webtext llc
Norristown, PA & Galway, Ireland, October 6, 2015 – WEBTEXT announced today that it has successfully brought on line a new messaging gateway in Toronto, Ontario using its proprietary modular architecture.
By webtext llc
MMS + SMS messaging is transforming mobile customer journeys and creating a wide range of visual communication opportunities. Powerful use cases range from customers submitting pictures of auto or property damage to pictures of cable configuration.
By Parlance Corporation
Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article “The Caller Experience: Gateway to Customer Satisfaction” by Mark Bedard, Director of Marketing at Parlance.
By TeleDirect Communications, Inc.
New Teledirect.com Features Refreshed Design and Enhanced Content
By WEBTEXT LLC
Norristown, PA & Galway, Ireland, September 10, 2015 – WEBTEXT announced today that it has successfully brought on line a new messaging gateway in Austin, Texas using its proprietary modular architecture.
By Evolve IP
Provides Cloud Computing and Cloud Communications Services to More Than 1,300 Commercial Business Accounts and Exceeds 80,000 Users and Managed End Points
By Acqueon Technologies
Acqueon Technologies Inc., a leader in the customer collaboration industry has released two new products as part of its newly expanded suite of customer experience solutions for Cisco Contact Center Enterprise and Hosted Collaboration Solution.
12487312
By FCR (First Call Resolution)
Company makes list for 2nd year in a row and improves ranking by 765 slots.
12474122
By Inktel Contact Center Solutions
The WISH committee is proud to announce that for the next six months, Inktel will be giving a $500 donation to each of the following charitable causes: July:  Mabel Wall -- Funding the Miami Dade County Parks Program for Children with Disabilities.
By Interalia Inc.
Interalia will release new iSMS SIP Media Server to replace Call Pilot in AACC environment. Release is scheduled for November 2015

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