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May 2019
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By vCloudx Pte Ltd
Interactive Video-enabled Visual Response (IV2R), leading the next wave of customer experience IV2R reduces average time of resolution, increases call containment while lowering the overall cost
By Evolve IP
Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP's Market-Leading..
By Evolve IP
Nine in Ten On-Premises Respondents Plan Move to Cloud / Cloud Evaluation; Three in Ten Contact Centers Have Already Transitioned to Cloud
By Evolve IP
Ability to Provide Cloud-as-a-Strategy, and Deliver Integrated Cloud Computing, Cloud Communications and Contact Center Solutions, Drives Growth
By Evolve IP
Next Gen network will bring advanced features, products, enhanced network management and reliability
By Evolve IP
Comms Dealer Magazine Notes Excellence Across Vertical Industries
By Evolve IP
Evolve IP®, The Cloud Strategy Company™, today announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America.
By Evolve IP
Evolve IP Releases Comprehensive Research Bundle for Businesses Evaluating Cloud IP Phone Systems and Business Collaboration Tools - Unified Communications as a Service
12711674
By LinkedIP
An innovative and non-invasive CRM to VoIP Telephony integration was deployed for energy company Enel branch in Colombia.
By Bernard BPO
Bernard BPO has secured a new contract with a growing company delivering innovative technology to the health care equipment industry.
By Bernard BPO
Bernard BPO has secured a new contract with a recognized leader in the streaming entertainment industry. The additional programs will require over 200 full-time Jacksonville-based agents trained and skilled in customer acquisition and retention.
By Evolve IP
Evolve IP®, The Cloud Strategy Company™, today announced that it has been named one of the top 10 global contact center providers by Enterprise Services Outlook Magazine.
By Intugo
Introduces Onelink as its most recent Client in Sonora, Mexico.
By Evolve IP
Contact Center Connects Santa Barbara Victims and Families with Nationwide Team of Volunteer Counselors
By Evolve IP
Evolve IP, The Cloud Strategy Company™, today announced that Gartner has named it to the 2017 Magic Quadrant for Contact Center as a Service, North America.* The report, which includes 11 providers, notes that "North America's CCaaS market has matured...
By Evolve IP
Evolve IP™, The Cloud Strategy Company™, today announced that BCM One, a leading technology solutions provider, is now offering Evolve IP's complete suite of award-winning and integrated cloud solutions including: disaster recovery, contact centers,...
12655667
By Evolve IP
Acquisition of Leading European Contact Center and Unified Communications Firm Continues Company's Global Expansion
By Parlance
New study examines the causes and repercussions of excess workload in the contact center, and offers advice on how to reduce the burden for callers, agents, managers, and IT resources.
By Evolve IP
Hires SVP of Customer Operations to Enhance Services Through International Expansion
By Nixxis
Nixxis, a leading publisher of contact center software, active in 30 countries and with a growth of 20% in 2016, announced today the opening of a new office in Istanbul, Turkey.

All Press Releases

By Consilium Software
Oracle Service Cloud Customers Can Use Consilium UniAgent to Improve Contact Center Performance Metrics, Now Available in the Oracle Cloud Marketplace
By Interactive Northwest, Inc.
The Agent First and Caller First callback application is compatible with Avaya IX Contact Center solutions
By vCloudx Pte Ltd
Interactive Video-enabled Visual Response (IV2R), leading the next wave of customer experience IV2R reduces average time of resolution, increases call containment while lowering the overall cost
By Interactive Northwest, Inc.
New Interactive Northwest, Inc. (INI) application lets callers make payments privately, then transfer back to the agent
By Evolve IP
Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP's Market-Leading..
By Evolve IP
Nine in Ten On-Premises Respondents Plan Move to Cloud / Cloud Evaluation; Three in Ten Contact Centers Have Already Transitioned to Cloud
By Evolve IP
Ability to Provide Cloud-as-a-Strategy, and Deliver Integrated Cloud Computing, Cloud Communications and Contact Center Solutions, Drives Growth
By Evolve IP
Next Gen network will bring advanced features, products, enhanced network management and reliability
By Evolve IP
Comms Dealer Magazine Notes Excellence Across Vertical Industries
By SaviLinx
New 43,000-square-foot facility in Mississippi enables SaviLinx to support business growth; company is hiring for seasonal and permanent positions
By Evolve IP
Evolve IP®, The Cloud Strategy Company™, today announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America.
By Evolve IP
Evolve IP Releases Comprehensive Research Bundle for Businesses Evaluating Cloud IP Phone Systems and Business Collaboration Tools - Unified Communications as a Service
By Interactive Northwest, Inc.
Interactive Northwest, Inc. Application Supports Leading Transcription Engines and Speech-to-Text
By SaviLinx
Seasonal positions range from one week to four months and support the expansion of a federal contract
By SaviLinx
SaviLinx earns placement on list for second year with 812% growth since 2014 to secure the 617th position nationally for its contact center business
12711674
By LinkedIP
An innovative and non-invasive CRM to VoIP Telephony integration was deployed for energy company Enel branch in Colombia.
By Bernard BPO
Bernard BPO has secured a new contract with a growing company delivering innovative technology to the health care equipment industry.
By Bernard BPO
Bernard BPO has secured a new contract with a recognized leader in the streaming entertainment industry. The additional programs will require over 200 full-time Jacksonville-based agents trained and skilled in customer acquisition and retention.
By Evolve IP
Evolve IP®, The Cloud Strategy Company™, today announced that it has been named one of the top 10 global contact center providers by Enterprise Services Outlook Magazine.
By Intugo
Introduces Onelink as its most recent Client in Sonora, Mexico.
By Evolve IP
Contact Center Connects Santa Barbara Victims and Families with Nationwide Team of Volunteer Counselors
By Evolve IP
Evolve IP, The Cloud Strategy Company™, today announced that Gartner has named it to the 2017 Magic Quadrant for Contact Center as a Service, North America.* The report, which includes 11 providers, notes that "North America's CCaaS market has matured...
By SaviLinx
SaviLinx achieves 9,264% growth since 2013 to secure the 28th position nationally for its contact center business
By Evolve IP
Evolve IP™, The Cloud Strategy Company™, today announced that BCM One, a leading technology solutions provider, is now offering Evolve IP's complete suite of award-winning and integrated cloud solutions including: disaster recovery, contact centers,...
12655667
By Evolve IP
Acquisition of Leading European Contact Center and Unified Communications Firm Continues Company's Global Expansion
By 24-7 Intouch
24-7 Intouch, a global leader in contact center solutions, has won the 2017 Elite Contact Center Outsourcing Award, presented by TMC.
By Parlance
New study examines the causes and repercussions of excess workload in the contact center, and offers advice on how to reduce the burden for callers, agents, managers, and IT resources.
By Evolve IP
Hires SVP of Customer Operations to Enhance Services Through International Expansion
By Nixxis
Nixxis, a leading publisher of contact center software, active in 30 countries and with a growth of 20% in 2016, announced today the opening of a new office in Istanbul, Turkey.
By Evolve IP
Evaluation Based on Completeness of Vision and Ability to Execute
By Evolve IP
Evolve Contact Suite Addresses Demand for Customer Interactions across Social Media, Text, Web Chat and More

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