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Humley Partners with Scottish Automation Experts, VKY Intelligent Automation
The partnership brings together Humley's market-leading Conversational AI platform and VKY's expertise in deploying automation-led solutions to improve customer experiences, as well as delivering significant efficiencies to businesses.
The combination of Conversational AI and RPA is a powerful one, that enables businesses to not only enhance customer satisfaction through providing on-demand support and information but also actionability through enabling users to perform tasks.
This significantly improves customer experiences through enabling even greater self-service across the channels that they actually use, but also reduces the pressure on internal teams through automatically handling incoming requests and queries - freeing them up to focus on higher priority and critical issues.
How the solution works
Humley's Conversational AI Assistants are powered by the best of breed AI technologies, including Machine Learning and Natural Language Processing, which means that it is able to understand to a far greater degree the meaning and intent of communications than chatbots. Utilising pre-built conversational experiences, knowledge bases and automatic document ingestion to deliver more meaningful and personalised responses in seconds.
The platform is fully integrated with RPA bots, supported and managed by VKY (specialists in automation with expertise in UiPath, Microsoft and Automation Anywhere), to deliver actionability to customer requests and automate common tasks such as updating personal details or updating a metre reading.
VKY and Humley's solution supercharges digital transformation for organisations through rapidly deploying scalable solutions which ensure tangible results and long-term success.
"Humley is delighted to be partnering with VKY Intelligent Automation. RPA has historically been focused on delivering efficiencies and savings to back-office processes, however by combining it with Conversational AI organisations can be transformative in their front office as well. Improving customer experiences, retention and reputation by providing a unified hub for all information and tasks." Adam Harrold, CEO, Humley
"VKY is really excited to be partnering with Humley. Their Conversational AI expertise enables us to automate even more front office processes. This means we can positively impact customers' experiences across their entire journey, whilst also reducing cost and boosting operational productivity."
If you would like to find out more about how Intelligent Automation could help to transform your customer support processes, or in another area of your business, get in touch with us today. firstname.lastname@example.org
Humley, Chinia Waterman