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Ciklum and Humley partner up to deliver innovative intelligent automation solutions
The partnership combines Humley's innovative conversational AI technology with Ciklum's expertise and experience in deploying automation solutions for clients across the world. The addition of conversational AI to Ciklum's portfolio of automation solutions means that Ciklum can deliver more enhanced efficiencies and experiences through end-to-end process automation.
More accessible and user-friendly automation
Conversational AI extends the value of RPA by enabling users to directly interact with and trigger processes, such as gathering ticket information for system uploads and even amending workflows within bots themselves. Such features make RPA infinitely more accessible and user-friendly to any organisation. Conversational AI can also be used as a tool to support Intelligent automation best practices – providing an easy-to-use interface for process evaluation and education.
Intelligent Automation has revolutionised how organisations perform key business functions and interact with their customers, suppliers, and employees. This partnership reflects the continued appetite for digital transformation among businesses.
Humley will be working with Ciklum to develop industry-leading assets across a variety of business cases including IT, HR, and customer support. These newly developed assets will come ready to deploy with integrations to RPA processes and pre-built conversational experiences – reducing the time needed to set up solutions but also reliance on IT thanks to Humley's no-code approach., This will enable Ciklum's clients to quickly realise the transformational benefits of Intelligent Automation and start generating ROI in weeks, not months.
"Making Intelligent Automation, and more specifically conversational AI, accessible to everyone is one of Humley's driving missions. This commitment translates to developing a solution that is not only user friendly from a development perspective but also can enable customers and employees to access the information and processes they need – when they need them. Our partnership with Ciklum further enables us to achieve this goal through a shared ambition to be disruptive in the market and deploy solutions which are unique and deliver true value to businesses and users alike," Adam Harrold, CEO, Humley.
"At Ciklum, we want to provide more than just cutting-edge technology. We believe that the best solutions redefine industries and change the way we live, for better. Conversational AI, coupled with RPA, does exactly that - as it changes the way users interact with systems and creates more efficient and enjoyable experiences. We are excited about our new partnership with Humley and look forward to redefining the way automation is currently being used," adds Faisal Iftikhar, Vice President, Intelligent Automation at Ciklum