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Hendy Van & Truck gain 50 hours per week with r2c Online
By: r2c Online
As an Iveco dealer, Hendy Van & Truck needed a digital system that could allow them to up their productivity. Dan Pledger, Assistant Service Manager at Chandlers Ford, explained the reasons for joining r2c, "We wanted to optimise our technicians' time so we could continue to deliver exceptional customer service as well as minimising VOR time."
Hendy Van & Truck have since seen significant customer service benefits. Dan explained: "We can now quickly access paperwork and records for customers on demand, with real-time updates, which allows us to build trust between workshop and dealer. We're able to communicate and collaborate with interactive operators; they then have better visibility of compliance and VOR time is reduced so are more likely to ask for work to be done, therefore increasing our workshop revenue - so it's a win-win for both parties."
Aside from the external benefits that affect their entire supply chain, the Chandlers Ford workshop have also seen a transformation in their internal operations. Dan continued, "The best thing about the r2c platform is its ease of use. Technicians are a valuable resource and their time is paramount to business efficiencies, so we feel our workshop has really benefited with r2c. The paper side of admin is completely removed, which saves us 10% of our overall time in the workshop - across our team of techs, that's over 50 hours a week."
The r2c Online platform takes care of their administration digitally, including tasks such as scheduling, service sheets and workflows, boosting productivity and accountability across their team of technicians. Dan concluded, "As more of our customers use r2c, we are able to streamline processes further. Defect reporting is now reliable and instant, with useful features like in-platform photo attachments and actionable defect alerts. I would definitely recommend r2c - it's the best system I've used."
Nick Walls, Managing Director at r2c Online, commented, "Hendy Van & Truck are a perfect example of how dealer workshops can profit from using the r2c platform to its full potential. It's great to hear of the benefits they've found as one of over 800 workshops connected by r2c, and we look forward to continue enhancing their operations in the future."