- March 21, 2019
-- Independent workshop M&N Vehicle Services has seen impressive operational benefits since adopting the r2c Online software platform, including reduced no-shows, improved customer service levels and administrative time savings of over 35 hours per month.
Pasky Di'Iorio, Service Advisor at M&N Vehicle Services, explained their reasons for adopting the connected software platform: "What made r2c stand out to us was that it provided us with a database that all of our customers can access. So whilst we receive all the usual benefits of a digital system, with no manual inspection sheets or filing to do, we also get the benefits of being part of r2c's online service network."
r2c Online holds the largest commercial vehicle network in the UK. It allows fleets and workshops to build, manage and collaborate with their supply chain online for best practice vehicle maintenance. Pasky explained, "This means we can instantly connect with our customers. We can set up interactive maintenance planners for each of our customers to access, so they know exactly what's going on at all times. They receive automatic reminders of work too, which means we no longer have to call or email in advance and our no-shows have reduced."
M&N Vehicle Services' team of nine technicians provide a range of service, maintenance and repair work for cars, vans and trucks from their Peterborough-
based workshop. Pasky continued, "Our favourite functionality on the system is the automatic service sheets that get sent straight to the customers upon job sign-off. Before, we had to wait to receive each sheet, scan them in and send them across; now we have no admin in that area at all.
"With technicians inputting data digitally and administration tasks removed, we're saving 25 minutes on each job. This adds up to at least 35 hours per month, which makes a big difference in an independent workshop of this size."
Nick Walls, Managing Director at r2c Online, commented, "We're proud to offer the benefits of an unrivalled online service network to both our fleet and workshop customers, for a connected, more efficient supply chain. I'm delighted to hear of M&N Vehicle Services' success in using the platform and we're looking forward to helping them even further in the future too."https://www.r2conline.com