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Follow on Google News | San Francisco Fire Department's NERT program Implements Communication PlatformSan Francisco Fire Department's Neighborhood Emergency Response Team (NERT) has successfully solved its communication challenges by leveraging a local SaaS company's award-winning platform.
By: Regroup Mass Notification NERT's success is rooted in the agency's ability to communicate. For several years since its creation, NERT - a registered, FEMA-compliant, Community Emergency Response Team (CERT) program - experienced critical challenges when communicating with their members. A lack of a centralized messaging solution made it difficult to reach alumni in order to maintain ongoing participation and retention in the program. Outreach to new volunteers was done by printing posters and by word of mouth, and there was no immediate way of communicating during an emergency. After a seamless transition to Regroup's mass notification platform, team leaders were able to more easily do outreach to the community about the program, support the retention of volunteers and quickly reach members during an emergency. Lt. Erica Arteseros, NERT Program Coordinator, said, "Prior to implementing Regroup, our communication was deficient. For example, four times a year we sent a mailing to members and then it decreased to two, as the numbers grew and postage prices increased. Our outreach was chaotic, to say the least. After implementing Regroup in September 2014, the first and most noticeable benefit we received was responsive and helpful technical assistance to get the system configured to meet the program's needs." Safety and communication throughout the NERT program is now guaranteed and exponentially improved because of Regroup. Now NERT can easily create contact lists, interact with team members and create groups to communicate with all 50 neighborhoods they recognize. "Our greatest satisfaction comes from knowing that we provided a powerful, easy-to-use communications platform that has taken a huge burden off program administrators by allowing them to diversify who can send communications and keep up the program efficiencies. NERT is now able to easily reach a great number of people and keep them involved and connected with their program, which is always a challenge in volunteer management," The City and County of San Francisco has implemented Regroup's technology internally across many of the city's departments and services and is beginning to use the service externally, as well. To set up a free demo and learn how Regroup Mass Notification can help response teams communicate more effectively, please contact us at: inquiries[at] ### About Regroup: Regroup, the industry-leading provider of Emergency and Mass Notification solutions and DRI 2015 Notification System of the Year, offers easy one-click messaging to mobile phones (text/voice) To learn more about how Regroup's Emergency and Mass Notification System can provide rapid communications during a crisis, as well as streamline day-to-day communications, call 917-746-6776 or email inquiries@regroup.com End
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