FCR Announces Location of 6th Oregon Contact Center

Independence, Oregon selected as location of new call center site.
By: FCR, LLC
 
ROSEBURG, Ore. - Dec. 24, 2014 - PRLog -- Media Contact:
Marybeth Spence
Director of Community
FCR
marybeth.spence@gofcr.com
www.gofcr.com

FOR IMMEDIATE RELEASE

ROSEBURG, OR – December 24, 2014

FCR, the premier provider of outsourced live agent call center and business process solutions, officially announced today the location of their newest Oregon call center. The new site will be located in the city of Independence.

“We are absolutely thrilled to open another center in Oregon and excited that it will be located in a great city like Independence,” said Matthew Achak, President and Co-Founder of FCR. “We know this area will be a good fit for our company as we continue to grow and expand our business to new heights.” Achak added, “Independence is located just 20 minutes from the city of Salem, which has a population of about 160,000 residents, but the area also includes the nearby communities of Monmouth and Dallas as well. This location provides FCR the perfect opportunity to settle into and become part of the broader community,” Achak said. “With Western Oregon University, which is part of Oregon’s four year university system, located in nearby Monmouth, we are confident this area will be the perfect location to recruit qualified talent to FCR and bring more business to the city of Independence and surrounding areas.”

FCR estimates that once the center build-out is completed, the Independence location will eventually bring up to 350 jobs over time. These positions will provide a wide range of call center and business process outsourcing services to FCR’s ever expanding list of clients. The targeted completion date of the build-out of the site is set for the sometime in the first quarter of 2015.

“We’re really excited to have FCR come to our town,” said Shawn Irving, Economic Development Director for the City of Independence. “We’ve been working to recruit a call center for some time now, and the more research we did into call centers, the more obvious it became that FCR was really the cream of the crop in terms of call center businesses.” Irving continued, “FCR has a corporate culture that looks after its employees with things like profit sharing and health care benefits, and that’s the kind of business we want to have in town.”

John Stadter, CEO and Co-Founder of FCR added, “The city of Independence has been very welcoming from the beginning of this journey to find our newest location. Everyone involved from the city of Independence has been a pleasure to work with.” Stadter continued, “The city also possesses a well-established fiber network ring, which easily connects into our existing statewide ring that our other five centers operate from. It was really an easy decision for us to choose Independence because everything just seemed to fit in place perfectly.”

Headquartered in Oregon, with facilities in Roseburg, Veneta, Grants Pass, Coos Bay, and Eugene, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,400 colleagues across 6 facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information.

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Tags:Call Center, Outsourcing, Business Process, Customer Service, New Economy
Industry:Services, Technology
Location:Roseburg - Oregon - United States
Subject:Joint Ventures
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