FCR Announces New Promotions to CFO and Controller

John Charley promoted to CFO and Lynette Herlan to Controller
By: FCR (formerly First Call Resolution)
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Roseburg - Oregon - US


ROSEBURG, Ore. - Dec. 10, 2015 - PRLog -- FCR, the premier provider of outsourced live agent call center and business process solutions, announced today the promotions of John Charley to the position of Chief Financial Officer, and Lynette Herlan to the position of Controller.

Mr. Charley joined FCR in 2011 as the Vice President of Finance where he oversaw the organization’s accounting and payroll departments and managed all financial processes, including forecasting, budgeting, billing, cash flow management, purchasing, benefits, and payroll. Prior to coming on board at FCR, Charley brought to the company his extensive experience in institutional investment and consulting services.

“John has been critical to the success of our company, implementing new business processes, accounting and payroll systems, and utilizing his knowledge and background to meet our rapid growth demands,” said John Stadter, CEO of FCR.

“We couldn’t be more pleased to officially announce the promotion of John to CFO” said Matthew Achak, President of FCR. “He’s been an integral contributor to FCR’s success in the last four years, and we look forward to to his continued leadership as CFO of FCR as we continue to grow and expand each year.”

Ms. Herlan joined FCR in March of 2014 as the Accounting Manager. Prior to FCR, she held various accounting positions with Wildlife Safari, Wicks Emmett, Roseburg Forest Products, and Head Start. Herlan also taught Accounting at Umpqua Community College for several years.

“Lynette has been an invaluable addition to FCR’s accounting department,” said Katheryn Carnahan, COO of FCR. “She has a wide-ranging background in accounting, working with many notable companies and organizations in the area. She has helped FCR develop new accounting processes that have been very beneficial as we continue to grow. We’re happy to have her as our new Controller.”

Headquartered in Oregon, with facilities in Roseburg, Grants Pass, Coos Bay, Veneta, Eugene, and Independence, FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. The company provides a wide range of outsourced call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy. FCR currently supports more than 60 clients and employs over 1,500 colleagues across seven facilities. FCR is changing the face of the outsourcing industry, one call, email, instant message, text, and video conference at a time. To learn more about the company, visit www.gofcr.com for further information

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Tags:Promotion, Customer Service, Outsourcing
Location:Roseburg - Oregon - United States
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