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Easy upgrades and Simpler Implementation determining the Growth of Global Cloud-based ITSM Market
• Key Leading Vendors include BMC Software, Hewlett-Packard, IBM, ServiceNow
Out of the several factors driving the growth of the Global Cloud-Based ITSM market, increasing demand for economical ITSM services from the SMEs and increasing need for simpler and faster implementation of ITSM software, which are easy to upgrade are of primary importance.
In most companies, outdated versions of ITSM software remains due to either monetary issues or the complexity involved to upgrade outdated technologies, thus reducing the operational efficiency of an organization. However, this problem does not arise with cloud-based ITSM, as the application automatically upgrades to the latest feature set and the firms need not worry about updates. While the on-premise model usually takes 18-24 months to upgrade, the cloud-based model upgrades three to four times in a year. This means that with cloud-based ITSM delivery, firms can expect better service delivery and IT engagement model. In addition, cloud-based model implementation is faster and simpler since all it requires is a web browser and internet connection to function.
To determine the scenario for these vendors in the next 3-4 years, TechNavio analysts have conducted in-depth analysis of the impact of market drivers, challenges and trends featuring data on product segmentations, vendor shares, growth rate by revenue and an evaluation of the different buying criteria in the order of importance.
If you are interested in more information on this topic and our upcoming research on Global Cloud-based ITSM Market 2014-2018 (http://www.technavio.com/
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TechNavio analysts employ primary as well as secondary research techniques to ascertain the size and vendor landscape of Global Cloud-based ITSM Market. Our analysts obtain the information using a combination of the bottom-up and top-down approaches, besides using in-house market modeling tools. They corroborate this data with the data obtained from various market participants and stakeholders across the value chain, including vendors, service providers, distributors, re-sellers, and end-users.
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