Experts Discuss Customer Service In The Digital Age At 2013 Automotive Boot Camp

EATONTOWN, N.J. - April 10, 2013 - PRLog -- EATONTOWN, NJ – Christine Rochelle, VP of Operations at PCG Digital Marketing and Gary May, Founder and President of Interactive Marketing and Consulting Services (IM@CS), will lead an open discussion about customer service in a digital age at the 2013 Automotive Boot Camp taking place May 14-16 in Philadelphia.  The conference features over a dozen industry thought leaders presenting the latest and most successful trends in automotive digital marketing.

The open discussion about dealership customer service in a digital age will review new channels of customer service, why social media is so important to customer service, managing a dealership’s online reputation and how to discover disconnects from a dealership floor to their social presence.

Dealers can find this workshop under the ‘Social/SEO’ learning track.

The 2013 Automotive Boot Camp features the exclusive “Learning Track System” developed by First Class Educators.  The system presents classes broken out by different categories, or “tracks” that allow attendees to laser focus on topics that are priority and pertain most to them and their dealership.

This year’s tracks include:

1.     Advertising

2.     Analytics/Websites

3.     CRM

4.     Management

5.     Sales

6.     Service/Retention

7.     Social/SEO

8.     Video

More information about the learning tracks and available classes can be found online at http://www.automotivebootcamp.com/schedule/learning-tracks/

The 4th Annual Automotive Boot Camp is organized by First Class Educators.  The event will be held on May 14th, 15th and 16th at the Sheraton Philadelphia Downtown Hotel.  For more information, visit http://www.automotivebootcamp.com or contact Carrie Hemphill at 908-601-6475.

About First Class Educators

First Class Educators (FCE) offers high impact digital marketing education, private or partnered events and a variety of consulting opportunities for all industries throughout the US and Canada.  

Featured national and upcoming events include AutoCon, Digital Marketing Strategies Conference 2014 and the Digital Marketing Blitz 2014.

FCE also offers the Automotive Internet Program, an intense online training program that provides certificates in Digital Marketing and Social Media for dealership employees across the US and Canada as well as private partnered events with top vendors and industry leaders.

http://www.firstclasseducators.com/

Media Contact:

Carrie Hemphill

Managing Director

First Class Educators

732.734.6993

carrie@firstclasseducators.com