Its All About Our People In Call Centres

In a fast paced environment such as a Call Centre one would expect that attrition and churn would be a key challenge for a HR department. Not so at Coracall, a leading global Call Centre Company.
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Call Centre
Contact Centre
Business Process
South Africa


Newark - Nottinghamshire - England

Dec. 3, 2012 - PRLog -- “It’s pretty simple really” said Ms Lisa Walton, HR Manager at Coracall’s UK office. “It’s about finding the right balance between the needs of our Associates and the needs of the business. Our HR policies are aligned toward ensuring employee motivation, growth and satisfaction and are derived from our business plan and organizational objectives. Being a growing organization we believe that we provide our folks with an opportunity to grow and realize personal aspirations. Whilst compensation is a no doubt an important driver, potential employees are looking at other important hygiene factors such as stability and future opportunities within Coracall.”

“In South Africa, the principles remain the same,” added Ms Isabel Schouwink, Coracall’s HR Manager based in Durban. “When we commenced operations earlier this year we were thrilled at the number of applicants who wanted to join Coracall SA. They were drawn to the values of the organization, the leadership training we provide and the fact that they could instantly become a member of a global family. At the end of the day, no matter where you work, the basic principles of HR in our industry are the same – take care of your people and they will take care of you!”

About Coracall

For further information please contact:

Investor Relations


1st Floor          

Coastlands Gatemax

329 Umhlanga Rocks Drive

Umhlanga Ridge

Kwa-Zulu Natal

South Africa

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward looking statements (within the meaning of Section 27a of the Securities Act of 1933 and Section 21e of the Securities Exchange Act of 1934) regarding our business, financial condition, results of operations and prospects. Forward-looking statements in this report reflect the good faith judgment of our management and the statements are based on facts and factors as we currently know them. Forward-looking statements are subject to risks and uncertainties and actual results and outcomes may differ materially from the results and outcomes discussed in the forward-looking statements. Actual results could differ materially from those projected in the forward-looking statements, as a result of either the matters set forth or incorporated in this report generally or certain economic and business factors, some of which may be beyond the control of Coracall. These factors include adverse economic conditions, entry of new and stronger competitors, inadequate capital to support operations and projections of revenues and profitability. Readers are urged not to place undue reliance on these forward-looking statements which speak only as of the date of this press release. We undertake no obligation to revise or update any forward-looking statements in order to reflect any event or circumstance that may arise after the date of the press release
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Tags:Call Centre, Contact Centre, Business Process, Outsourcing, South Africa
Location:Newark - Nottinghamshire - England
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