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Call Centre Press Releases

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12515549
By HotelREZ Hotels & Resorts
Hotel representation company HotelREZ Hotels & Resorts announces this month a full upgrade to its call centre service, TelREZ, following significant technology investment.
12503143
By Contact Centre Locator
Contact Center Managed Services UK Ltd have launched an innovative new service to help clients find the best outsourced Contact Centre to meet their requirements.
By Appointment Setter
Brisbane, QLD – Locally owned Appointment Setter recently launched the international arm of a high end IT consultancy service with its first international appointment setting campaign.
By PR Artistry
Certification achieved as pressure mounts on cloud based solution providers to protect customer data
12346233
By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’
By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...
By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers
12278455
By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.
12254833
By Save Britain Money
This Christmas we have a new band entering the battle for Christmas number 1 as Nev and The Call Centre go head to head with SuBo and the X-Factor, with their charity double A-side SWSWSWN and a cover of the Killer’s hit Mr Brightside in C Sharp.
By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.
By 3CX Ltd
Advanced call center features, number to name conversion via Exchange integration, cross-office presence and advanced call reporting at a fraction of the costs of traditional PBXs
By communication avenue
Questionnaires are a great tool to gather data while conducting market research, and there are many ways to execute them.
By VoiceCover Inc.
Voice Cover Offers New Approach to Call Center Recruiting and New Partnership Program MONTREAL, Canada (Sep. 09, 2013) – Voice Cover Inc.
By Coracall
Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.
By Coracall
According to a new report by ContactBabel, which surveyed hundreds of business leaders and decision makers, customer satisfaction is the most important metric when evaluating the success of a contact center.
By Coracall
Management behavior can greatly improve relationships with remote talent, a new study from University of Illinois, USA, business professor Ravi Gajendran reveals
By PR Artistry
Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Service Ltd (Ombudsman Services) has selected its contact management portal, Connect for the organisation’s United Kingdom operations.
By Cincom Systems of Australia
Financial Services Organization Chooses Cincom Eloquence to Enhance Document Communications
By Coracall
The outlook for the BPO industry for fiscal 2013 remains positive according to a senior executive of Coracall, the UK headquartered Business Process Outsourcing Company.
By Coracall
Whilst South Africa is now among the top 10 importers of Scotch Whisky in the world, other sectors of the economy continue to grow at an even faster pace, albeit somewhat less flamboyantly.

All Press Releases

By Elingo
Change is the only inevitable in business. Systems, processes, people and the market is a constantly evolving and any credible business must be flexible and agile enough to deal effectively with change.
By RSVP
UK's leading call centre, RSVP Media Response Ltd, will officially launch its in-house actors agency. The unique call centre business prides itself on only employing creative freelancers to staff and manage its campaigns.
12515549
By HotelREZ Hotels & Resorts
Hotel representation company HotelREZ Hotels & Resorts announces this month a full upgrade to its call centre service, TelREZ, following significant technology investment.
12503143
By Contact Centre Locator
Contact Center Managed Services UK Ltd have launched an innovative new service to help clients find the best outsourced Contact Centre to meet their requirements.
By Go4Customer
Go4customer is a leading global Business Process Outsourcing (BPO) service provider offering B2B call centre servicesto businesses across different industry verticals.
By Appointment Setter
Brisbane, QLD – Locally owned Appointment Setter recently launched the international arm of a high end IT consultancy service with its first international appointment setting campaign.
By PR Artistry
London UK Intelecom, a provider of cloud-based contact centre solutions, today announced that Ombudsman Services has extended its use of Intelecom Connect for the organisation’s United Kingdom operations.
By Capita Conferences
This timely event brings together leading providers from across the public sector to provide strategic and practical advice on designing and implementing modern and efficient contact centres.
By PR Artistry
New queue management provides better service to callers and reduces stress for contact centre staff
By PR Artistry
New App is now able to be downloaded via Salesforce AppExchange
By PR Artistry
Klaas van der Leest, Managing Director, Intelecom UK Ltd, shares his top six tips for keeping customers happy in today’s contact centres According to research from two million consumers prior to the launch of a new benchmarking programme, customer...
By PR Artistry
Certification achieved as pressure mounts on cloud based solution providers to protect customer data
12346233
By Infinity CCS
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the ‘Knowledge Desktop’
By Mindpearl
Mindpearl, a BPO specialist focused on international, high quality multilingual contact centres for the aviation, leisure, telecommunications, retail and weight management industries, has once again been shortlisted for a number of industry awards for...
By PR Artistry
Latest release of Multichannel Cloud Contact Centre, Connect includes new features for supervisors and managers
12278455
By Mindpearl
Mindpearl, international BPO/Contact Centre specialist, has been awarded Pennytel’s contact centre outsourcing contract.
12254833
By Save Britain Money
This Christmas we have a new band entering the battle for Christmas number 1 as Nev and The Call Centre go head to head with SuBo and the X-Factor, with their charity double A-side SWSWSWN and a cover of the Killer’s hit Mr Brightside in C Sharp.
By PR Artistry
Online CloudStore catalogue provides faster, easier access to the latest Contact Centre-as-a-Service solutions for the public sector
By Mindpearl
Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.
By Mindpearl
MINDPEARL WINS ‘OUTSOURCE CONTACT CENTRE PROVIDER OF THE YEAR 2013’ London, October 2013 Mindpearl has been named the ‘Outsource Contact Centre Provider of the Year 2013’ at the National Outsourcing (NOA) Awards.
By PR Artistry
New features increase accessibility and mobility for proactive management
By NewVoiceMedia
Fully integrated contact centre built from scratch in just 28 minutes
By 3CX Ltd
Advanced call center features, number to name conversion via Exchange integration, cross-office presence and advanced call reporting at a fraction of the costs of traditional PBXs
By Save Britain Money
Having already won an award for Best Reality Non-Competition show at the National Reality TV Awards this week, the BBC3 series 'The Call Centre' is in the running for a coveted award at the National Television Awards 2014.
By communication avenue
Questionnaires are a great tool to gather data while conducting market research, and there are many ways to execute them.
By VoiceCover Inc.
Voice Cover Offers New Approach to Call Center Recruiting and New Partnership Program MONTREAL, Canada (Sep. 09, 2013) – Voice Cover Inc.
By Quvu
Since its launch, Quvu has provided call centres with key features enabling them to stand out from their competition, and simply do business better. Read below to see if your call centre could benefit fro Quvu.
By Coracall
Coracall, a global competitor in call centre and outsourcing services, have new competition in South Africa.
By Coracall
Despite trends leading to F&A BPO and IT BPO services, social media could emerge as the next wave for the outsourcing industry, according to a Financial Times report.
By Coracall
Despite concerns over BPO companies pulling out of the Philippines earlier this year, the industry looks to have gained strength and momentum, and recently won favor of several Australian, New Zealand and other foreign firms.

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