Follow on Google News News By Tag * Inbound Customer Service * Customer Service * Inbound Call Center * Technical Support * Order Taking * Call Center * Magellan * More Tags... Industry News News By Place Country(s) Industry News
Follow on Google News | Inbound Customer Service is Everybody’s BusinessCustomer service is everyone’s business - whether it is technical support, order taking or the mailroom. It starts with the right mindset.
The lesson this hard economy has taught every organization is that all its employees should work together towards keeping the business, improving areas that contribute to its bottom-line, and that would include managing customers. With slashed budgets and lay off threats, everybody is left with one choice: Deliver customer service that is quick, immediate and proactive. Employees with ‘customer service’ mindsets Gone are the days when employees are happily working under the shadow of a division within the enterprise. This is fine today, but if you think your dear colleagues in the accounting and logistics departments are not involved in customer service, you are greatly mistaken. There will be situations when calls are routed to them because the issue is something only a specialist can deal with and resolve. When an opportunity like this comes along, you would be hoping the conversation is handled well. When this happens, ask yourself these questions: What attitude should your employees exhibit in their interaction with a live customer? How would you want the customer feel about your company after the call? How can this particular department work with the REAL Customer Service team (or outsourced inbound call center handling order taking, customer support or live chat) so that they can exceed clients’ expectations? If you treat customers properly by pointing them to your key resources, they end the call with a positive impression about your business. This greatly impacts satisfaction and your company’s growth. Want to improve your customer service? Start with your internal employees. Put everyone in the same line of thinking, which translates to a better workplace culture. The success of every company lies in your people's point of view, which affects their attitude. So build a “customer- For more information on how you can improve your customer service, contact us at http://www.magellan- # # # Magellan Solutions Outsourcing Inc is an expanding Philippine-based contact center providing high-quality offshore call center solutions to small-to-medium businesses, entrepreneurs and professionals worldwide. It offers inbound and outbound services. End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|