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Follow on Google News | Magellan Solutions Acquires NODA’s Call Center Solution To Improve Contact Center TechnologiesMagellan’s acquisition of a new all-in-one call center solution aims to improve the company’s IT infrastructure and deliver outstanding customer service to clients.
By: Magellan Solutions “The acquisition of NODA Contact Center Solutions strengthens Magellan Solutions’ Chua said that NODA’s Contact Center Solution is a recent addition to Magellan’ Chua explained that NODA’s all-in-one contact center solution for Magellan Solutions offers a suite of features, providing 99.99% guaranteed fault tolerance, platform independence, integration and support of solutions coming from third-party vendors, and unique graphic interface. It has a Unified Messaging system, Quality Assurance (QA) module, and a powerful agent scripting module for all inbound and outbound campaigns, and call recording. It has an interactive voice response with integrated IVR builder and post-call IVR with real-time, historical and customized reports based on online analytical processing (OLAP) technology for better performance management. “Magellan Solutions (http://www.magellan- End
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