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Customer Service Training with Marnie Swedberg
Does your team need a fast, fun, info-packed customer service refresher? This free, online program includes pdf notes plus two hours of high-impact training for service providers in every industry. Tuesday, July 27th, AM and PM sessions available.
During this two hour program, award-winning sales manager and small business owner, Marnie Swedberg, trains local and online guests on:
- The #1 reason certain customers drive you crazy, and what you can do about it
- 6 simple things you can do to drastically reduce or eliminate customer complaints
- The one thing you can do in the moment that will enable you to turn outraged customers into raving fans
- How to identify your best customer service assets and put them to work immediately, plus more.
Training segments include:
1. A New Definition of Customer
2. The Bigger Picture of Customer Service
3. Identifying Your Best Customer Service Assets
4. How to ID, Positively Influence & Even Enjoy Problem Customers
5. How to Reduce or Eliminate Customer Complaints
6. How to Move from Helpless to Hero
7. Ways to Become Your Boss' Favorite Employee
Bonuses: Value of a Customer Calculator &
"The Marnie Method" Personality Training
Attend locally at Soulutions, 112 North Main, Warroad, MN ($15/person including your choice of beverage and pastry from Soulutions Over Coffee; pay at the door) or listen FREE online at http://www.LeadershipAttitudes.com.
The training will be repeated twice on Tuesday, July 27th:
9-11 AM Central Time
and again at
2-4 PM Central Time
If you will not be near a computer at either of these times, download the training notes in advance and listen in by phone at (646) 727-2510. No seating limit and no code required.
Marnie is available for media interview or comment at 877-77-HOW-TO.
# # #
http://www.Marnie.com. Marnie Swedberg is not your average customer service trainer. In addition to providing weekly online training to thousands of leaders from around the world, Marnie has written 10 how-to books, owns and manages her own restaurant, retail store and espresso cafe, and hosts mega sites receiving millions of hits per year.