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Follow on Google News | Precision Glass Improves Customer Care with ContactPoint’s Training, Call Recording and CoachingPrecision Glass has partnered with ContactPoint, a training and quality monitoring company to enhance customer service to their glass customers. ContactPoint will provide training, call recording, scoring and coaching ensure excellent service.
By: ContactPoint “Our customers and the skills of our team are our highest priorities” says John Carey, President of Precision Glass. “Our investment in ContactPoint’ ContactPoint has an exclusive relationship with the National Glass Association to provide customer service and sales skills. They conducted an initial assessment of the glass industry that found most companies fail at building a relationship with their customers. They do not take the time to learn the customer’s name or actively listen to their needs. ContactPoint’ Precision Glass customers will hear the difference when they call for sales and service. “We are impressed by Precision Glass’s commitment to their customers,” said Jason Wells, CEO of ContactPoint. “John Carey is raising the bar for all windshield repair companies. He understands the value of investing in his team to provide the best sales and service in their market.” About ContactPoint: Founded in 2001, ContactPoint developed a patented system to provide measurable results to in house or outsourced sales training. ContactPoint’ About Precision Glass: Precision Auto Glass is the leading provider of auto glass, truck glass, residential windows, mirrors and commercial storefront replacement services in the greater Portland area. Serving the community since 1995, Precision consistently sets the standard for quality, service and value in the Pacific Northwest. For more information on Precision Glass, visit www.precisionglassusa.com. # # # ContactPoint provides training, call recording, call scoring, coaching and analytics designed to triple sales close ratios if the glass, automotive service, hospitality, banking and equipment rental industries. See www.contactpointsolutions.com. End
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