Mastech InfoTrellis & Quiq: Turn AI Hype into CX Results with Agentic AI

PITTSBURGH - May 26, 2025 - PRLog -- Mastech InfoTrellis, a renowned global provider of strategic consulting and data modernization solutions, announces an exclusive executive session with Quiq focused on turning artificial intelligence potential into measurable customer experience outcomes.

As businesses face mounting pressure to deliver exceptional customer experiences while controlling costs, Agentic AI emerges as a game-changing solution. Recent industry research reveals that AI is projected to handle 95% of all customer interactions by 2025, while driving a 30% decrease in operational costs and reducing resolution times by up to 50%. For forward-thinking executives, the question is no longer whether to adopt AI, but how to implement it strategically for maximum impact.

"Agentic AI x Quiq: From Hype to Hands-on" will take place Friday, May 30th, 2025, from 11:00 AM to 11:45 AM EST, offering C-suite leaders practical insights into automated support workflows, enhanced accuracy, and meaningful customer interactions at scale. The session addresses critical business challenges including workflow automation, ecosystem integration, and ROI measurement – concerns that resonate with executives overseeing digital transformation initiatives.
Register Now (https://mastechinfotrellis.com/agentic-ai-quiq-cx-outcome...)

"The convergence of AI capabilities and customer experience strategy represents a pivotal moment for enterprise leaders," said Lawrence Hanig, VP of Data Activation at Mastech InfoTrellis. "This collaborative session with Quiq demonstrates real-world applications that translate AI investments into tangible business value, addressing the strategic imperative of delivering superior customer experiences while optimizing operational efficiency."

The executive briefing will feature live demonstrations and case studies showcasing how organizations achieve faster resolutions, contextual responses, and intelligent decision-making across multiple channels. With conversational AI projected to reduce contact center labor costs by $80 billion by 2026, and AI-powered personalization driving up to 15% revenue increases, the timing for strategic AI implementation has never been more compelling.

Mastech InfoTrellis specializes in comprehensive IT strategy and cutting-edge data modernization solutions, including Data-in-Motion, Data-as-an-Asset, Data Activation, Analytics, AI, and Data Sciences offerings. As a minority-run organization serving clients across multiple industries and countries, the company empowers organizations to navigate digital transformation complexities and drive sustainable growth through strategic data utilization.