Agentic AI Is Transforming Enterprises—Here's Where To Start

PITTSBURGH - May 14, 2025 - PRLog -- Agentic AI—autonomous systems capable of independently executing complex tasks—is rapidly redefining enterprise operations across industries. Once a futuristic concept, agentic AI is now a strategic imperative for businesses aiming to enhance efficiency, agility, and innovation.

According to Gartner, by 2028, 33% of enterprise software applications will incorporate agentic AI, a significant leap from less than 1% in 2024. These intelligent agents are designed to make decisions, learn from interactions, and adapt to dynamic environments, enabling organizations to automate intricate workflows and reduce manual intervention.

Recent developments underscore the momentum behind agentic AI adoption. Salesforce has introduced "Agentforce," integrating agentic AI across its platforms to enhance customer service and marketing. Notably, Fisher & Paykel reported that agentic AI now handles 66% of website inquiries, while Salesforce internally resolves 84% of customer queries through AI agents, allowing the reallocation of 2,000 support roles.

In the fintech sector, Spocto X has embraced agentic AI to streamline digital lending and collections, focusing on ethical responsibility and regulatory compliance. Meanwhile, SAS has unveiled advanced AI agents that support customizable human-AI interactions, promoting transparent decision-making and ethical standards.

Where to Start with Agentic AI

For enterprises considering the integration of agentic AI, the following steps are recommended:

1. Identify High-Impact Areas: Focus on domains where automation can yield significant benefits, such as customer support, supply chain management, and financial operations.
2. Establish Ethical Frameworks: Develop guidelines to ensure transparency, fairness, and accountability in AI-driven decisions.
3. Invest in Talent and Training: Equip teams with the necessary skills to collaborate effectively with AI agents and manage their outputs.
4. Pilot and Scale: Begin with pilot projects to assess the effectiveness of agentic AI solutions before scaling across the organization.

As agentic AI continues to evolve, enterprises that proactively adopt and integrate these technologies stand to gain a competitive edge in the digital economy.

For more information on implementing agentic AI (https://mastechinfotrellis.com/blogs/agentic-ai-autonomou...) solutions, please contact Mastech Infotrellis at experience@mastechdigital.com.