Total Quality Management (TQM) is a cutting-edge approach to achieving business excellence

AUSTIN, Texas - Aug. 10, 2021 - PRLog -- Several quality management systems/programs, such as ISO 9000, TQM, Six Sigma, Re-Engineering, Lean, and others, have been introduced since the 1980s. The majority of the iterations mentioned above have been widely recognized and adopted by industries all over the world.

Every company anticipates high-quality outcomes from the implementation of these programs. However, the "good" will only be received if the people who work in its premises are fully aware of its functionality and how it transforms the business. To assist you, we will discuss the definitions of quality, its evolution, and the practices of quality imperatives.

What is QUALITY?

As per the textbook term — Quality — means the standard of something as measured against other things of a similar kind; the degree of excellence of something. But in business terms, it takes different forms.

In business, quality is:

• Conforming to standards and specifications.
• Meeting zero defects.
• Meets customer expectations and needs
• Assessed by customers
• Determined by deviations
• Customer satisfaction

Total Quality Management (TQM)

Total Quality Management (TQM) is a management approach that describes the culture of an organization that strives to provide customer satisfaction with their preferred products and services.

This "culture" necessitates quality in all aspects of the organization's operations, with processes completed correctly the first time and defects and wastes eliminated entirely.

It is a management philosophy that attempts to blend organizational functions in order to meet both customer needs and organizational objectives.

TQM views an organization to be a set of processes. It maintains that organizations strive to continuously improve processes by incorporating workers' knowledge and experiences.

TQM's main motto is

"Do the right thing, right the first time, every time."

History of Total Quality Management

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