How can Root Cause Analysis assist a business in its growth?
Every month, your team seems to be working hard to meet the goals. Yet, each month, you find that your team is lagging behind.
In February, someone told you about some software glitch — so you bought new software.
In March, you heard someone say about a shortage of marketing materials was causing the problem — so you wrote a memo to the Director of Marketing, asking for a valid explanation.
In April, your team was late yet again, a team member explained that the problem is connected to a network problem — so you got the IT to get the issue fixed.
Now it's May, and you're looking at another missed goal. And you're tired of putting out the fires. Something must be at the root of all the missed deadlines, and you want to figure out the root cause behind it.
This is a job of Root Cause Analysis.
"According to the Washington State Department of Enterprise Services, Root Cause Analysis is a systematic process for identifying problems or events and an approach for responding to them. It is based on the basic idea that effective management requires more than merely 'putting out fires for problems that develop, but finding a way to prevent them."
Root Cause Analysis Functionality
The primary purpose of Root Cause Analysis is simple. Its to determine the underlying cause for any problem and to eliminate it. The process, however, is not quite simple. There are multiple tools and techniques along the road to analyzing a root cause.
Root Cause Analysis uses four main motions, which are:
1. Problem Statement: Describes the issue to be resolved.
2. Data Collection: Collection of information about the nature, magnitude, location, and timing of the problem.
3. Cause Identification:
4. Action Identification:
Root Cause Analysis Activities
1. The Fishbone Diagram: A fishbone diagram which is also known as an Ishikawa or cause-and-effect diagram is used to identify and organize the potential causes of a problem. Read our blog on Ishikawa Diagram (https://www.6sigma.us/
2. The 5 Whys: The five whys is a question asking process to investigate the nature and cause of a problem. The five whys strategy involves repeatedly asking the same questions in order to identify the root cause of the problem. It is one of the easiest tools used when problems have a human interaction component.
Interested in Online Root Cause Analysis Training?: https://www.6sigma.us/