Elision Announced to Offer Add-ons to Its Call Center Service Users
"Our call center service is offering access to complete contact center suite. Of course, it is an omnichannel call center solution and it has all advanced features one needs to run inbound, outbound, or blended campaigns. Additionally, we are happy to launch add-ons for our call center service users.
The spokesperson of the company also shared brief details on each add-on launched by the company for its call center service users:
Agent Screen Capture: It adds a supervisor feature for supervisors. It takes a screenshot of the agents' screen at a predefined interval and sends it to the concerned person.
Call Recording: Call center service users have a call recording feature by default in the offered contact center suite. These add-ons provide more features and control over voice logging.
Word Spotting from Call Recordings: This add-on is useful to spot a word in all files of call recording. It can find all call recordings that have used a specific word in the conversation.
IT Help Desk Ticketing: A complete IT help desk support ticketing solution gets integrated with the call center software.
IP PBX: Elision has developed a comprehensive add-on, which offers major features of an IP PBX solution. By integrating this add-on with the software, call center service users can take advantage of the call center solution and IP PBX software within a single system.
Text to Speech (TTS): This add-on converts a written text into a voice prompt.
About Elision Technologies Pvt. Ltd
It is a leading IT company based in India. It offers call center services with advanced features and affordable rates. To know more, visit https://www.elisiontec.com/
Page Updated Last on: Aug 19, 2020