INGO - XENIALAB: a future-proof customer experience

TORINO, Italy - April 17, 2020 - PRLog -- The year just begun opens under the best auspices for the two Italian companies engaged in developing solutions aimed at ensuring smooth and efficient customer relations. The well-known INGO group has in fact announced the acquisition of Xenialab, the Italian company based in Turin, which has developed one of the most powerful omnichannel platforms usable through cloud and on-premises services, distributed worldwide through certified partners. The company also manages Oracle systems in outsourcing and provides consultancy services in the field of Big Data, distributed architectures and open-source database solutions.

Thanks to the integration of these technologies in its portfolio, INGO is able to strengthen its market offer and provide one of the most complete solutions in the field of Customer Care and Customer Relations.

Characterised by a strong spirit of innovation and dedicated customer focus, for twenty years INGO has been supporting companies in the creation of solid relationships with their customers through an organised, agile and flexible customer experience, offering consulting, optimization, technologies and cross channel services in a digital transformation perspective.

The acquisition, completed last December, will enable INGO to strengthen its strategic and technological positioning and enhance its range of solutions and services for customers and partners in Italy and abroad with an approach that brings together business processes artificial intelligence technologies, robotics, video-relations and business automation.

Xenialab's flagship product is the XCALLY Motion software platform, an innovative omnichannel solution based on Asterisk™ which provides one of the best multi-channel user experiences for voice, chat, email, video, txt, social networks and WhatsApp for business. Thanks to its ease of installation and operation and the use of sophisticated APIs, XCALLY Motion is positioned among the world's leading omnichannel platforms (source: Software Advice and GetApp) and boasts a strong global presence with active customer care in over 50 countries.

"We are very proud to be able to count, as and from today, on the professionalism and experience of the Xenialab team," says Marco Durante, CEO of INGO. "Our commitment has always been focused on scouting and investments in Research & Development and in technologies which enable us to provide our customers with greater value through new flexible services and increasingly more efficient solutions able to ensure the supervision of the entire Customer Operations chain, and the acquisition of Xenialab goes precisely in this direction."

The integration of the two companies already enables INGO to strengthen its position as Technology Vendor and to enrich its portfolio with new features, thus taking a significant step forward in the internationalisation process with the aim of seizing new business opportunities in Italy and abroad.

"This acquisition is a major acknowledgement of our commitment towards developing high- performance technologies such as to cater to the needs of our customers in a timely manner and help them meet all the challenges emerging in these years of profound transition," says Diego Gosmar, CEO of Xenialab. "Together, we will be able to offer multi-channel services and solutions for an all-round customer experience. In addition, we are particularly pleased with this operation because, from the outset, all the Xenialab partners were invited to become part of the Group's Top Management, and this will mean continuity for customers and partners, as well as the possibility of further growth on the various markets involved." In the new organizational structure, Diego Gosmar will be the new Head of International Operations while Giuseppe Innamorato will take over on the role of Group CTO.

"The two companies have been working together for a year now and, already in these early months of 2020, have achieved a good degree of integration. The consolidation of the new operating asset, R&D in A.I. and Robotics, the integration between XCALLY Motion and the INGO solutions in Knowledge&Workflow Management (RelationWit) and Video-services (VideoWit) together with the expansion of our partner ecosystem, will lead to sturdy and steady year-on-year growth," concludes Marco Durante.

INGO has over 350 customers Italy, active in many sectors, including automotive, healthcare, utilities, finance and insurance. XENIALAB provides services to more than 200 active customers worldwide, through a consolidated network of almost 30 partners.

About INGO
INGO, a well-established Italian company, successfully operates in the development of solutions able to ensure a smooth and efficient, as well as increasingly multichannel and up-to-date customer experience. Through an integrated ecosystem of services and products dedicated to the innovative management of customer relations, INGO provides companies with consultancy, technologies and cross-channel services for digital transformation. For further details please refer to www.ingogroup.it.

About XENIALAB
Founded in 2007 at the I3P Technological Campus of the Turin Polytechnic, in 2010 Xenialab had been named Start-up of the year by a pool of experts who evaluated the companies with the best operating results combined with innovation. Xenialab provides Professional Services with a team specialized in Data Base management and the most recent distributed Cloud architectures. Xenialab also owns and develops XCALLY, the Omni Channel world leader Contact Center software, used in more than 50 countries, by over 10,000 agents. For further details please refer to www.xenialab.com.