Elision Announced to Offer Advanced Call Center Software Features to Increase Agent Productivity

AHMEDABAD, India - Jan. 8, 2020 - PRLog -- Elision Technologies Pvt. Ltd has developed one of the most advanced call center software. This call center solution is an omnichannel call center software. It has advanced features for all users of this system. Recently, the spokesperson of the company announced to offer the most advanced features in DialShree to agents.

"Agents are definitely the main users of a call center software solution. Thus, a majority of the features of a call center solution is used by agents only. We keep on revamping our call center software to match the pace with the ongoing technological advancements and customer demand. Our call center solution, namely, DialShree has advanced features. To help agents perform with their maximum productivity, we have built the most advanced features", shared spokesperson of the company.

The spokesperson of the company announced the list of features available to agents which will help in the day in day out operations of the agents:

·         Advanced ACD (Automatic Call Distribution)

·         Do not dial control

·         Auto dialer

·         Manual dialer

·         Predictive dialer

·         Power dialer

·         Progressive dialer

·         Voicemail

·         Outbound call transfer

·         Call snooping

·         Call transfer

·         Call hold and retrieve

·         Call intervention

·         Remote agent support

·         Internal chats

·         Outbound chat

·         Chat queue

·         Agent intercom

·         Soundboard avatars

·         Disposition bucket

·         Survey module

·         Collection module

·         Graphics reports

·         And more

"There are many features available in the call center software solution which can be used by any call center to improve the performance of the agents. The saved time can be used to handle more calls. The call center software will help agents in multiple ways and we are building more and more features to achieve this", shared spokesperson of the company.

About Elision Technologies Pvt. Ltd

The company is an IT company based in Ahmedabad Gujarat, India. The company started catering to customers in 2007. The company has been offering a wide range of VoIP solutions to offer omnichannel communication and collaboration to customers. The company has hundreds of customers that are using various VoIP products developed by the expert VoIP developers of Elision. The headquarter of Elision is located in Ahmedabad, Gujarat, India. Elision also has branch offices in Mumbai, Delhi, and Bangalore cities in India. The company has an international presence in the USA and Mexico. DialShree: Call Center Software is the main product of the company. To know more about DialShree, please visit https://www.elisiontec.com/contact-center-solution