Ruby Receptionists Invests in Customer Success
Aligns Operational Team to Support Evolving Product and Service Offerings
By: Ruby Receptionists
PORTLAND, Ore. - Jan. 30, 2018 - PRLog -- Ruby® Receptionists today announced the alignment of its operational team and the resources needed to scale its service delivery as technology plays a more significant and integrated role in the products and services the company offers. Ruby, the market leader in remote receptionist services, uses its proprietary technology to deliver a personalized, seamless experience to thousands of small businesses and their customers. As Ruby continues to evolve and expand its technology and service options, it is not only committed to providing wow-worthy service but providing best in class support to its growing and dynamic customer base.
In line with these efforts, Senior Vice President of Operations, Stephanie Copeland Weber, has been named Chief Operating Officer, a new position inside Ruby Receptionists. Stephanie will now oversee all efforts and programs that promote employee success and accelerate Ruby's ability to scale and grow. Previously, Stephanie served as Vice President of Operations at Silicon Valley-based GuideSpark, the leader in employee communication solutions and technology for Fortune 500 companies.
Christina Burns, Vice President of Service, is now the Vice President of Customer Success. A Ruby veteran since 2009, Christina brings a wealth of industry knowledge to the role and is now responsible for the teams and programs which uniquely understand how small business owners can take advantage of Ruby's technology to optimize their businesses' potential.
"Ruby's offering has never been more compelling, and our team has the passion and know-how to deepen and expand the value we provide our customers day in and day out," said Jill Nelson, founder and CEO of Ruby Receptionists. "Ruby serves the largest segment of the U.S. economy and has some incredible opportunities on the horizon. I am excited about the new team structure we've adopted to help us reach our growth goals and better serve the small business market."
About Ruby Receptionists
Hearkening back to an era when every call at an office was answered by a friendly person, Ruby Receptionists provides personalized live, remote receptionist services to thousands of small businesses across North America. Located in Portland, Ore., Ruby's legendary service and proprietary technology deliver a platform by which small businesses can deliver exceptional customer experiences and grow their companies. Founded in 2003 by CEO Jill Nelson, Ruby Receptionists has gained national recognition for its success, being named a FORTUNE magazine Best Small Company to Work for in the U.S., an Inc. Best Workplaces 2017, 100 Best Company to Work for in Oregon, and one of Oregon's fastest-growing companies for the past ten years. To learn more, please visit www.callruby.com.