Ruby Receptionists Extends Reception Services to 24/7/365
Ruby meets increased demand for personal connections as businesses seek to best serve customers while moving to virtual and remote work.
By: Ruby Receptionists, Inc
The acceleration of the extended hours comes at a time when it's more important than ever for companies to be able to connect with their clients. With the number of live chats and phone calls to businesses surging, the round-the-clock availability of our US-based reception and chat services means businesses can respond to their prospect and customer needs quickly.
"Things are changing daily with businesses and their customers alike struggling to keep up," said Ruby CEO, Kate Winkler. "Every phone call or website visit is crucial to the survival of a business, and Ruby provides a consistent, compassionate voice that never calls in sick or takes a day off. We're here 24/7/365 to help small businesses survive and thrive."
In addition to extending service hours, many of Ruby's current offerings have seen increased usage due to the shift towards virtual and remote work. All products ensure responsiveness and professionalism as well as build trust and loyalty in a time of uncertainty.
Ruby Mobile App — Business owners can quickly and easily indicate when they need our help as well as change call handling instructions to accommodate shifting schedules and priorities.
Free Phone Line — As a way to reduce overhead costs, Ruby continues to offer a free phone number as part of our standard receptionist services. Business owners can streamline operations by porting their phone number and using a free Ruby phone line in their specific area code.
Call Transfers — Receptionists can seamlessly transfer calls to employees, regardless of location. Additionally, Ruby provides warm transfers, allowing business owners/employees to decide whether to take a call or schedule a return call when they find themselves in a suboptimal position (i.e. homeschooling a child, onsite with a client, taking a breather).
"As a start-up (we are exactly a year old last week), we have had our 'troubles' but nothing like what we are experiencing today," said Tonya Maddox, CEO of Our Town Matters Business Center. "Because of Ruby, we are able to keep up a professional appearance."
Ruby facilitates the meaningful connections business owners, and customers are seeking in this time of isolation. Our service — from 24/7 and bilingual answering to chat responses within one minute — give business owners the time to rest, take a breath, and focus on their business.
About Ruby Receptionists:
Ruby® cultivates great relationships — from first impressions to lasting loyalty — for more than 10,000 businesses and their clients. Our proprietary, leading-edge technology empowers our live virtual receptionists and chat specialists to deliver personalized experiences while allowing business owners to spend more time serving clients and growing their business. Headquartered in Portland, Ore., Ruby has helped companies grow since 2003, and has gained national recognition as a Fortune Magazine Best Small Company to Work For in the U.S., Inc. Best Workplaces; PEOPLE Companies that Care, and repeat Great Places to Work rankings year after year. To learn more, visit ruby.com or experience Ruby's virtual receptionist services for yourself by calling 844-311-7829.
Dir., Strategic Communications & PR