20% of contact centers audited by DoT in last 5 years, FAILED! –Assertion OSP Market Report 2017
All contact centers in India are required to register with the Department of Telecommunications (DoT) as an OSP and adhere to the terms and conditions that are specified. Non-compliance can lead to fines and disruption to operations. Assertion's market report is based on 100s of hours of research, analysing data from each DoT TERM cell, filing multiple RTIs with DoT to get details of past audits and analysing customer configurations in an anonymous fashion.
"The OSP market report exposes the wide gulf between the expected levels of compliance and the ground realities that are observed," said Srini Narayanan, Assertion's founder and CEO. "A hit-or-miss approach towards compliance, along with a lack of expertise in interpreting the regulations and understanding the technology are at the core of the significant amount of non-compliance observed." Some of the significant findings that came up are:
- 91% of the OSPs have been audited by DOT in the last 5 years
- 79% of the OSPs exist in 7 major cities only
- Almost 70% needed architectural changes to be compliant to DOT norms
The OSP Market Report provides information on the number of DoT TERM cells in India and the number of OSPs registered, active and dormant in each of them. This report provides total Audits performed and vulnerabilities discovered at OSPs in Mumbai, Pune and Bangalore. Learn more in the free two-page preview of the report available at http://assertion.in/
Assertion is an Enterprise-grade platform for automated compliance of multiple enterprise applications. Assertion is the flagship product of SmarterHi Communications, a startup founded by Srini Narayanan and Pradeep Vasudev. The company is based in Pune, India. For more details, visit www.assertion.in.