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OrecX Wins TMC Labs Innovation Award 2016
OrecX won TMC Labs Innovation Award for Oreka TR (Total Recording) software.
"The Oreka TR (call recorder) allows every call that your staff makes or receives to be recorded and stored for later replay to help with settling disputes, or providing PCI or HIPAA compliance,"
"We know Oreka TR is a critical component for many of our customers in terms of enhancing customer service, dispute resolution, order verification and compliance, said Steve Kaiser, CEO of OrecX. "For this reason, we continue to push the envelope on technical advancements such as OWASP Level 2 security and our REST API to provide even more value to their overall operation."
To read the full TMC award announcement, please visit http://www.customerzone360.com/
About OrecX LLC
North American-based OrecX's award-winning call recording software is powered by an open, scalable and extensible design that meets the diverse requirements of call centers, VoIP communication providers, large enterprises, and small business at a fraction of the cost and complexity of proprietary closed-end solutions. OrecX's open recording architecture promotes enhancements with third party voice analytics and workforce optimization solutions, further extending the value of the software for partners and clients. OrecX is the primary developer and sponsor of the Oreka GPL open source call recording project hosted on Sourceforge, with more than 165,000 unique downloads and millions of users in over 190 countries. Among others, OrecX's software has received accolades from Linux World – Best New Use of Open Source, TMC Labs – Innovation Award and Contact Center Technology Award, Unified Communications and Customer Interaction Solutions – Product of the Year, and Insights Success – Top 50 Most Valuable Tech Companies.