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Why Businesses Require Call Center Services?
By: Aria Telecom Solutions Pvt. Ltd.
A customer service center handles additional types of customer communications such as letters, e-mail, faxes, and live chat, in addition to telecommunication.
Call Center Services:
Here some of most common customer services provided by call or customer contact center:
1. Inquiry Services:
Various organizations can answer frequently asked question by customer via IVRS (Interactive Voice Response System), website and other internet fulfilment system.
Teleservices can help you in building leads, customer databases and also help you in finding new customers. Telemarketing is also often used to try to sell a product or service, but it can also take the form of information gathering.
3. Order processing:
Order processing includes answering the customer's calls, taking their orders, filling the required information in the system, sending it to the inventory for processing of order. Customer can mail, go online or call to an agent of organization to take the information and process their order.
4. Complaint booking or resolution:
Customer complaints give businesses valuable information so that they can improve their products and services. Most of organization provides access to customer service representative through, telephone, fax, mail or internet.
5. Technical support/Helpdesk:
Technical support and helpdesk as an industry is backbone of customer support. Every organization that develops products and offers services a toll free number for customer to use for accessing information.
Aria telecom has progressed itself to become a global leader in voice processing industry and provides complete contact center solution with various service and products. There many types of technology provided by ARIA that have aided that growth of customer contact and call center.
-> Automatic Call Distribution (ACD)
-> Interactive Voice Response (IVR) System
-> Interactive web chat
-> Voice mail/SMS
-> CRM (Customer Relationship Management)