FrontDesk Partners with Direct Interactions to Support FrontDesk Businesses

SEATTLE - Feb. 13, 2015 - PRLog -- SEATTLE, WA – Feb. 13, 2015 – FrontDesk, a rapidly-growing online platform for personal services professionals to manage their businesses, today announced the selection of Direct Interactions as its customer support partner.  A leader in the outsourced call center market, Direct Interactions enables a virtual support operation staffed by individuals who are unable to work in a typical office setting and need to work at home.  Agents at DI include people with disabilities, people who care for someone with a disability, or are part of a U.S. military family.

“Our customers are busy professionals who rely on FrontDesk to manage their client relationships, including scheduling and billing.  We needed to make their support experience as easy for them as our software,” said Tim Sloane, VP of the FrontDesk Customer Success team.  “By partnering with Direct Interactions, we can provide an exceptional customer experience for our community while supporting work at home opportunities for a unique workforce.”

FrontDesk first used DI to handle inquiries received outside of their business hours.  “Because we recruit across four U.S. time zones, operating twenty-four seven becomes easier compared to a traditional center,” said Edie Cutler, Direct Interactions Operations Specialist.

After a successful installation and a productive first few months, Direct Interactions expanded their solution with the implementation of Quality Management software customized for FrontDesk.  With Quality Management, Direct Interactions improves its agent feedback capabilities with powerful agent evaluation scorecards, real-time reporting dashboards, and gamification.  “Our philosophy is that happy agents create happy customers, so we focus on the experience of people in our online work environment,” said Matt Storey, President of Direct Interactions.  “Our ability to provide comprehensive, real-time feedback were a major milestone in our efforts to optimize our workforce.”

“We’ve been very pleased with the partnership with DI thus far,” said Sloane.  “Providing excellent customer service is one of FrontDesk’s core values, and this partnership helps us to take it to the next level.”

Additional Information

Learn more about FrontDesk: http://www.frontdeskhq.com

Follow @frontdeskhq (https://twitter.com/frontdeskhq) on Twitter

Become a fan of FrontDesk on Facebook: https://www.facebook.com/frontdeskhq

About FrontDesk

FrontDesk is a fast-growing, venture-backed technology startup.  Headquartered in Seattle, FrontDesk is the only mobile-first client management software built for the highly fragmented and underserved personal services economy.  With FrontDesk, service-based businesses of all sizes, from sole operator to multi-location and enterprise, can easily and efficiently manage scheduling and attendance, billing and payments, email marketing, online waivers and documents—anytime, anywhere.  Learn more at: http://www.frontdeskhq.com

About Direct Interactions Inc.

Direct Interactions delivers customer interaction solutions that utilize staff that work from home.  The “home-sourcing” model is a cost effective alternative to offshore and conventional call centers.  Our innovative technology and business practices reduce operations costs and gain a competitive advantage for our clients.  By providing the most worker-friendly environment possible, Direct Interactions attracts talented people nationwide.  Direct Interactions was selected as 2014 Employer of the Year by Neurological Vocational Services of Harborview Medical Center and the University of Washington and named 2014 Partner of the Year by AtWork! of Bellevue for their efforts to hire people with developmental disabilities in King County Washington.  To learn more, visit: http://www.directinteractions.com